Level 2 IT Engineer / Technician

Level 2 IT Engineer / Technician – Johannesburg.

Are you a tech savvy problem solver who thrives on delivering fast, effective IT support? Do you take pride in offering service that is not just good – but exceptional? If so, we are looking for you to join a dynamic team as Level 2 IT Engineer / Technician.

You will be the go-to expert for providing basic to mid-level desktop, network, and server support to our valued clients. Your role will be crucial in helping users perform at their best, while delivering solutions that are not only fast but professional and reliable. We want our clients to feel your care, hear your clear communication, and trust your technical skills.

This position is part of our Operations Division – a dynamic environment where speed, precision, and relationship-building matter.

Key Responsibilities:

1. Deliver IT support across desktop, network, and basic server infrastructure—remotely and on-site.
2. Troubleshoot and resolve technical issues across various platforms and devices (Windows, macOS, mobile, etc.).
3. Provide responsive support on Microsoft 365 administration, cloud services, hosting, and web technologies.
4. Maintain accurate and relevant data for business operations and client records.
5. Exceed client expectations by delivering service three times faster than expected.
6. Communicate clearly and regularly with clients to ensure trust and satisfaction.

Key Performance Indicators:

1. Client Retention – Your exceptional service keeps clients coming back.
2. Technical Efficiency – Solutions are fast, precise, and professionally executed.
3. Data Accuracy – Clean, relevant records that support operations and decision-making.
4. Communication Excellence – Clients are always informed, supported, and confident in your expertise.

Requirements:

1. 5+ years of recent hands-on experience in Tier 2 support or similar IT role.
2. Strong technical background in:

• Basic server and networking support.
• Desktop security, remote/cloud computing.
• Microsoft 365 admin, hosting, web services.
• Multi-platform device support (PC, Mac, mobile).