Level 1 Technical Support Team Leader (French Bilingual)

PEAK Business Consulting; Durban; Remote; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic and innovative tech support environment as a Bilingual French Team Leader! This exciting role offers the opportunity to lead a team of French-speaking professionals while working flexible Canadian hours. You will be at the forefront of ensuring service excellence, coaching your team, and driving continuous improvement. With a supportive international team and growth opportunities, this position is perfect for someone looking to make an impact in a thriving organization. If you are tech-savvy and possess strong leadership skills, this is the perfect opportunity for you!

Benefits

Remote flexibility

Growth and development opportunities

Supportive international team

Innovative tech support environment

Qualifications

• Fluent in French and English, both verbal and written.
• Proven experience in technical support and team leadership.

Responsibilities

• Lead and support a team of French-speaking technical support agents.
• Monitor performance and ensure service excellence.

Skills

Bilingual in French and English

Technical support experience

Team leadership

Problem-solving skills

Communication skills

Tools

Support tools and platforms

Job description

WE ARE #NOW #HIRING #AGAIN!!!: Bilingual French Team Leader – Technical Support (Canadian Hours)

Are you a dynamic, bilingual (French & English) professional with leadership experience in technical support?

Join a growing global team and lead from the front!

• Position: Bilingual French Team Leader – Technical Support
• Location: Umhlanga, Durban, South Africa
• Working Hours: Canadian Time Zone
• Salary: Competitive & Favourable (Based on experience)

Key Responsibilities:

• Lead and support a team of French-speaking technical support agents
• Monitor performance, provide coaching, and ensure service excellence
• Handle escalations and support issue resolution
• Liaise with internal and external stakeholders to maintain quality standards
• Report on team metrics and drive continuous improvement

Requirements:

• Fluent in French and English (verbal and written)
• Proven experience in technical support and team leadership
• Ability to work Canadian hours (flexibility required)
• Strong communication, problem-solving, and people management skills
• Tech-savvy with an understanding of support tools and platforms

Why Join Us?

• Work with a supportive international team
• Remote flexibility with structured hours
• Growth and development opportunities
• Be part of an innovative tech support environment

To apply, send your CV to:

[e-mail]

Closing Date: 3 May 2025