Legal Advisor

Law For All; Pretoria; Hybrid; ZAR 192,000; Full time

Job summary

Law For All is seeking a Legal Advisor to provide comprehensive legal advice to its policyholders on various issues including civil and criminal law. The ideal candidate will have an LLB degree, be proficient in two African languages, and possess excellent communication skills. Join an award-winning company that offers a flexible work schedule and professional development opportunities.

Benefits

Professional development opportunities

Flexible schedule

Agile team environment

Qualifications

• Experience in a legal environment is advantageous.
• Ability to communicate in Zulu & Xhosa is preferred.
• At least 1 year call centre experience.

Responsibilities

• Provide legal advice to policyholders on various legal matters.
• Handle a high volume of calls and draft relevant cases.
• Attend to client inquiries via multiple communication channels.

Skills

Communication

Drafting skills

Proactive initiative

Education

LLB degree

Job description

We are on the hunt for a Legal Advisor who is responsible for providing professional legal advice and assistance to LAW for ALL policyholders. The Legal Advisor will take instructions from policyholders and advise on matters including Civil, Criminal, Bail, Family, Wills and Estates, and Labour law. This can be done manually or electronically.

MINIMUM REQUIREMENTS:

• LLB degree.
• Experience in a legal environment is advantageous.
• At least 1 year of experience working in a call centre environment.
• Ability to communicate effectively in two official African languages (Preference: Zulu & Xhosa).
• Computer literate, excellent communication skills, and proactive initiative.
• Excellent team player, able to work independently, positive, motivated, and proactive.
• Strong drafting skills.
• Ability to work shifts as required.

RESPONSIBILITIES:

(Duties are not limited to the following and may include any reasonable requests made by LAW FOR ALL related to the employee’s duties and abilities.)

• Taking comprehensive instructions and providing legal and policy advice to various policy types, including Advice only policies, LIPCO Business requests, courtesy clients, lapsed, and policies awaiting deduction.
• Attending to the Warrior and Woman Fight Back line by obtaining instructions and providing legal advice.
• Handling a high volume of calls from legal lines, drafting cases for auto-allocation, and ensuring calls are answered within SLA timeframes.
• Taking brief instructions for legal assistance with clients who have mediation benefits and drafting cases on Lawyerly, ensuring correct legal fields are selected for proper department allocation.
• Informing clients of policy exclusions and attending to exclusionary letters where applicable.
• Responding to instructions via emails, social media, Teams, calls, and walk-ins in a professional manner.
• Recording all correspondence with clients.
• Assisting on non-legal lines when required.

WHAT WE OFFER

• An agile team environment.
• R192,000 per annum.
• Professional development opportunities.
• Flexible schedule accommodating both office and remote work.
• LAW FOR ALL is an award-winning company, listed among South Africa's Top 20 workplaces by the Top Employers Institute.

Submit your CV and qualifications today.

If you haven't received communication within two weeks of the deadline, your application was not successful.