Minimum requirements for the role :
- Must have a relevant tertiary qualification
- Demonstrated intelligence, professionalism, and quick thinking in a fast-paced environment
- Excellent telephone manner with clear, friendly, and concise communication skills
- Ability to meet tight deadlines while maintaining high service standards
- Strong team player with the ability to collaborate effectively
- Self-motivated and capable of working independently with minimal supervision
- Proficient in IT systems and software, with strong general computer literacy
- Solid administrative experience, preferably within a law firm
The successful candidate will be responsible for :
- Carrying out file openings for the Department.
- Onboarding clients in line with internal processes, ensuring relevant paperwork is completed in a timely manner.
- Communicating with clients via email and telephone, including answering calls and transferring them to the relevant fee earners and support staff when required.
- Conducting anti-money laundering checks.
- Undertaking visual identification verification checks.
- Adhering to internal and external compliance requirements.
- Maintaining accurate records and performing data entry on internal and external systems.
- Liaising with external providers, such as the Land Registry, where required.
- Identifying and suggesting areas for improvement, including efficiencies to existing processes.
- Providing administrative support to the Department where required.
Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates.