Learning Management System Coordinator

AOSIS; Durbanville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

AOSIS, a leading open-access publisher, is seeking a Learning Management System Coordinator to support its accredited digital CPD platform. The role involves processing payments, managing course uploads, and ensuring compliance with accreditation standards. Candidates should be organized, dependable, with strong communication skills and at least 2 years of relevant experience. Join a mission-driven team dedicated to quality healthcare education across Africa.

Benefits

Career growth opportunities

Supportive mission-driven team

Contribution to healthcare education

Qualifications

• Minimum 2 years' experience in administrative or client support role.
• Strong command of English (Afrikaans an advantage).
• Competent in Microsoft Office, especially Excel.

Responsibilities

• Process and verify CPD user payments.
• Respond to client queries via Freshdesk and telephone.
• Upload, test, and manage CPD courses and webinars.

Skills

Attention to detail

Problem-solving

Client support

Communication

Education

Matric / Grade 12

Relevant Diploma or Certificate

Tools

Microsoft Office

Freshdesk

Moodle

CRM

Job description

About Us

AOSIS unlocks knowledge through open access scholarly journal and book publishing, media and interaction development, Moodle LMS expertise, and online accredited CPD learning.

Job Description

Job Purpose

AOSIS, a leading open-access publisher and online education provider, is seeking a highly organised and dependable Learning Management System Coordinator to support our accredited digital CPD platform. This position is responsible for processing payments, supporting users, coordinating course uploads, and ensuring compliance with HPCSA/HPCNA accreditation processes.

The role suits someone who thrives in a structured environment, takes pride in delivering accurate and timely work, and is motivated by helping healthcare professionals stay compliant and competent.

AOSIS’s CPD platform supports tens of thousands of healthcare professionals across Africa to stay certified, knowledgeable, and ready to deliver quality care. You’ll be part of the engine that helps keep that system running.

What Your First 3 Months Will Look Like

In your first 90 days, you’ll become fully familiar with our CPD workflow, learning management system, client communication and contributor communication protocols. By month 3, you’ll be handling payment reconciliations, course and quiz uploads, and Freshdesk support independently.

Key Responsibilities

• Process and verify CPD user payments (proof of payment, CRM transactions)
• Respond to client queries via Freshdesk and telephone (Level 1 Helpdesk)
• Upload, test, and manage CPD courses, webinars, and reading materials
• Coordinate with internal editors and external contributors for content delivery
• Submission of CPD points weekly to the accreditation bodies
• Submit and track HPCSA and HPCNA accreditations
• Maintain SOPs and assist with platform upgrades and bug testing
• Generate monthly reports and CPD compliance stats
• Support eCPD sponsorship clients with account management and user access
  
  

Tools and systems you'll use

You’ll work daily in Freshdesk (ticketing for user support, coordinating with contributors and sponsors), Excel, Word and CRM, Moodle (LMS), ClickUp (Project Management) and email . Most tasks follow a monthly calendar, giving your work rhythm and predictability.

Requirements

Minimum requirements

• Matric / Grade 12 (a relevant Diploma or Certificate is an advantage)
• Minimum 2 years' experience in an administrative, client support, or platform coordination role
• Strong command of English (Afrikaans an advantage)
• Competent in Microsoft Office (especially Excel, Outlook, Word)
• Solid communication and problem-solving skills
• Attention to detail and ability to follow structured processes
• Comfortable working independently and taking initiative
  
  

Advantageous

• Experience with Moodle, CRM, or Freshdesk systems
• Familiarity with HPCSA/HPCNA CPD accreditation processes
• Prior work in education, healthcare, or publishing sectors
  
  

Personality and behavioural traits

• Dependable, conscientious and trustworthy
• Detail-oriented and systematic
• Calm under pressure and deadline-focused
• Service-minded and solution-oriented
• Enjoys structured routines with meaningful variation
  
  

Benefits

Career development

Depending on your strengths and interests, this role can grow into a senior coordination position, platform operations lead, or workflow process specialist over time.

What We Offer

• Permanent, full-time role with growth potential
• A supportive, principled, and mission-driven team
• An opportunity to contribute to healthcare education across Africa
• Exposure to respected journals, editors, and professional councils
  
  

Application Instructions

• Please submit your CV and a short motivation letter detailing your experience with customer support. Please include the names, email addresses and telephone details of three referees we may contact.
• Only shortlisted candidates will be contacted.
  
  

Other Important Information

• All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
• Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
• Ms Hannah Boast [e-mail], for application-related enquiries.
• AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
• All candidates who comply with the requirements for appointment are invited to apply.
• All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
• AOSIS reserves the right not to fill the advertised positions.
• Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
  
  

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