Learning Experience Designer

Old Mutual; Cape Town; On-site; ZAR 40 000 - 80 000; Full time

Job summary

Join a forward-thinking organization dedicated to shaping Africa's future through innovative learning solutions. As a Learning Experience Designer, you will blend instructional design expertise with leadership, guiding a dynamic team to develop engaging and data-driven learning experiences. Collaborate with business stakeholders to create tailored learning journeys that enhance workforce capabilities. This role offers a unique opportunity to leverage cutting-edge methodologies, including AI and gamification, to foster a culture of continuous improvement and professional development. If you're passionate about transforming learning and making a significant impact, this is the perfect opportunity for you.

Qualifications

• 3-5 years experience as an Instructional Designer.
• Proven experience in workplace learning and corporate learning & development.
• Strong data analysis and reporting skills.

Responsibilities

• Design and develop impactful learning solutions aligned with business goals.
• Lead the design of blended learning journeys and programs.
• Engage with stakeholders to define learning outcomes and priorities.

Skills

Adaptive Thinking

Computer Literacy

Data Analysis

Digital Literacy

Educational Program Design

Learning Design

Oral Communications

Professional Presentation

Education

NQF Level 7 - Degree

Advance Diploma

Postgraduate Certificate

Tools

LMS

LXP

MS Teams

Miro

Job description

Learning Experience Designer page is loaded

Learning Experience Designer

Apply locations Pinelands time type Full time posted on Posted 2 Days Ago job requisition id JR-63373

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for designing and developing impactful, engaging, data driven and innovative learning solutions and experiences which support the strategic and business goals in OM. The role is a blend of instructional design expertise and leadership responsibilities i.e. guiding a learning team in an agile operating model. The incumbent collaborates with business stakeholders, subject matter experts (SME’s) and serves as a thought partner on the learning and professional development of the workforce. Implement and execute policies, processes, and training offerings.

Responsibilities:

Learning content Preparation

Create, review and quality assure all learning materials including master presentations, exercises, learner guides, faculty guides for learning programs, tailoring the tone and content to match the needs and expectations of the audience.

Learning and Development (L&D) Program Design

Lead the end to end to end design and development of blended learning journeys and (L&D) programs to meet individual and organizational learning needs within specified timescales and resources; identify and incorporate appropriate L&D methodologies and delivery channels including in person, digital, virtual etc; oversee the development of content to support high levels of learner engagement and achievement of learning outcomes using learning science, UX design and data analytics, focuses on workplace learning design, and iterative development for continuous improvement; leverage AI, gamification, social and workplace learning strategies

Learning Needs Analysis

Engages with department line management and SME’s to clarify short- and medium-term organizational requirements, to set priorities for learning and development (L&D) interventions, and to define required learning outcomes; specify and manage the collection and analysis of data to inform learning needs analysis. Partners with key stakeholders to align learning initiatives with business priorities and workforce capability requirements

Policy Development and Implementation

Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Development Center Design and Delivery

Create experiential learning centers e.g. labs, simulation spaces in line with an agreed specification; identify, tailor, and validate pre-existing exercises and feedback and development planning processes and tools; develop and validate new content where appropriate; quality-assure documentation; onboard facilitators and assessors to engage and deliver learning journeys, facilitate activities, and support individuals in their learning, growth and development.

Data Analytics, learning measurement and Insights

Specify, develop, and test HR data collection procedures and tools within an area of HR practice to meet defined key principles and ensure compliance with external requirements; Investigate complex hypotheses, using a wide range of HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and/or improve business performance. Define and track key learning metrics (engagement, knowledge retention, behaviour change, business outcomes); use participant feedback and data analytics to measure effectiveness and iterate on learning solutions, apply evidence-based learning evaluation models e.g. Kirkpatrick’s model, ROI model

Information, Business Advice and Stakeholder Engagement

Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions; build and maintain strong partnerships with key stakeholders and external vendors; translate business needs into scalable and measurable learning interventions, facilitate learning ideation, advisory and design sessions

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

People leadership & operating model

Lead, mentor and develop a team of learning experience designers and content developers; foster a high-performance culture, oversee all HR related processes for the team from onboarding to offboarding e.g. recruitment, goal setting, performance management; track metrics for individual and team success, advocate and enable broader HC practices e.g. culture, employee wellness; work with cross functional agile and specialist teams, contributing to sprint events and tooling; use feedback loops and data to iterate and improve learning products

Minimum Requirements:

• Degree with specialisation in HR and Learning
• 3-5 years experience as an Instructional Designer
• Experience in Education Technology and using different platforms to design and deliver learning content
• 3+ years of people leadership experience in an L&D or HC function
• Proven experience working in an agile environment
• Proven experience in workplace learning and corporate learning & development Experience in AI-driven learning tools, adaptive learning platforms etc. Intermediate to advanced understanding of learning analytics, data visualization and business impact measurement

Additional Requirements:

Proven experience working in an agile environment, proven experience in workplace learning and corporate learning & development, experience in AI-driven learning tools, adaptive learning platforms etc. Intermediate to advanced understanding of learning analytics, data visualization and business impact measurement

Deep knowledge of instructional design principles, adult learning, and learning experience design (LXD)

Expertise in designing blended learning solutions, including e-learning, VILT, microlearning and social learning

Expertise in content curation, knowledge management and digital learning ecosystems

Ability to perform and thrive in an agile, fast paced and complex work environment

Experience in collaborating across functions and business areas in a matrix organization

Strong people leadership and coaching skills

Proficiency with LMS, LXP, authoring tools and collaboration platforms e.g. MS Teams, Miro

Strong data analysis and reporting skills with an ability to leverage AI and automation for content development and personalization

Strong business acumen and ability to align learning solutions with organizational strategy, business outcomes and ROI

Experience in vendor management, learning budgets and learning ecosystem management

Skills

Adaptive Thinking, Computer Literacy, Data Analysis, Data Compilation, Data Management, Digital Literacy, Educational Program Design, Evaluating Information, Executing Plans, Human Capital Management Systems, Learning and Development (L&D), Learning Design, Online Learning, Oral Communications, Professional Presentation

Competencies

CollaboratesCommunicates EffectivelyDevelops TalentDrives EngagementEnsures AccountabilityManages ComplexityOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

15 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.