Learning Experience Designer

A position of Learning Experience Designer exists in Santam. This role may be based at our Head Office in Tygervalley or Alice Lane, Sandton.

The purpose of this role is to create engaging learning activities and compelling online course content applying tested instructional design theories, practice and methods. The role requires the full learning and development lifecycle for allocated client projects, including Define, Design, Deliver, Drive, Deploy (Pilots, Testing) and Document (6’D Learning Framework).

• Create /Update instructional material: courses, videos, curriculum, training guides
• Write creative and effective learning objectives, instructional content, storyboards, audio and video scripts.
• Develop exercises and activities that enhance learner engagement
• Develop engaging learning experiences using authoring tools such as Articulate 360, Adobe Creative Cloud, Vyond, etc. that is aligned to strategic business goals
• Implement online learning programmes
• Apply sound instructional design theories, practice and methods to create learning solutions.
• Collaborate with Subject Matter Experts to identify the target audience and design curriculum to address the learner needs.
• Work collaboratively with members of the Design team and other teams within the business to provide consistently high-quality learning programs
• Conduct research regularly to explore new technologies
• Perform basic LMS administration functions (Moodle, SAP SuccessFactors)
• Collect and analyze program data to evaluate training courses and program effectiveness
• Manage multiple projects

• Relevant Diploma/Degree
• Instructional Design 3-5 years
• Curriculum Design 3-5 years
• Proven working experience in instructional design and with instructional technology
• Short term insurance knowledge will be advantageous

• Knowledge of instructional theory, adult learning principles, assessment and evaluation methods
• eLearning Authoring tools (Articulate 360, Adobe Creative Cloud, Vyond, etc.)
• Learning Management Systems (SAP SuccessFactors, Moodle)
• Computer literacy skills (Excel, PowerPoint, etc.)
• Communication, analytical thinking, decision making and problem-solving skills
• Project Management skills (Planning, Organizing & Controlling)
• Data analysis, interrogation, translation and manipulation
• Ability to work independently
• Ability to prioritize and manage multiple simultaneous deadlines
• Teamwork skills

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!