Learning & Development Facilitator

Procera; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Learning & Development Facilitator to join their dynamic team. In this pivotal role, you will lead high-quality training interventions, ensuring employees are equipped with the necessary skills and knowledge to excel in their roles. You will adapt training content to diverse audiences and continuously refine materials to align with industry standards. This opportunity offers a chance to make a significant impact on employee development while working with a diverse range of clients across geographical locations. If you are passionate about training and development, this role is perfect for you.

Qualifications

• Minimum 3 years’ experience in a facilitator role within a structured training environment.
• Experience in conducting Training Needs Analysis (TNA) to identify knowledge gaps.

Responsibilities

• Facilitate engaging training sessions with clear structure and varied instructional techniques.
• Compile end-of-training reports and support new Agents during their 'nesting' phase.

Skills

Training Facilitation

Stakeholder Management

Communication Skills

Adaptability

Analytical Skills

Education

Matric

SDF and Assessor qualification

Job description

Department

Learning & Development Team

Position

Learning & Development Facilitator x 5

Start Date

TBC

Fixed Term

Permanent with a 3-month probationary period

Reports To

Group Learning & Development Manager

Purpose Of The Job

As a member of the Learning & Development Team you will support the business in the delivery of high-quality training interventions, lead development workshops and help continually refine and improve the training content in the various campaigns you support. You will equip employees with the necessary knowledge, skills, and cultural understanding to perform effectively in their roles, ensuring they are well-prepared to meet client expectations and contribute to the success of the business. This involves delivering engaging training sessions, adapting content to diverse audiences, and continuously updating training materials to align with evolving industry standards.

Minimum Qualifications And Experience

• Matric
• SDF and Assessor qualification preferred
• Min 3 years’ experience in a facilitator role within a structured training environment.
• Experience in working with clients design specific outcomes to the training framework in line with the campaign/business unit requirements.
• Experience in working with clients from different geographical locations.

Job Responsibilities

• Facilitate training sessions using a structured approach with a clear beginning, middle, and end, ensuring the content is delivered in a logical and engaging manner.
• Conduct role-plays, simulations, and practical exercises to reinforce learning and ensure trainees can apply new knowledge in real-world scenarios.
• Use varied instructional techniques to cater to different learning styles, including visual aids, storytelling, group discussions, and hands-on activities.
• Conduct a Training Needs Analysis (TNA) to identify gaps in knowledge and skills among trainees, aligning content with the specific needs of different campaigns or client requirements.
• Prepare and submit daily reports detailing the progress of the training, including attendance, participation levels, and any challenges encountered.
• Compile comprehensive end-of-training reports, including trainee performance assessments, feedback summaries, and recommendations for further development.
• Support own cohort of new Agents within the ‘nesting’ phase to ensure knowledge can be effectively applied within their new roles; undertaking identified remediation as required to optimise journey to competence.

Competencies Required

• Able to analyze and evaluate training needs effectively to identify gaps in knowledge and skills among trainees.
• Communicates clearly and professionally with stakeholders, ensuring alignment of training objectives.
• Build collaborative relationships to create a supportive learning environment.
• Adapts to varying schedules, including night shift, and adjust training delivery to meet different client and campaign requirements.
• Stakeholder management skills gained across various verticals and geographies.
• Maintains high energy and enthusiasm throughout training sessions to keep trainees engaged.
• Demonstrates resilience and flexibility in the face of challenges or changing circumstances.
• Strong presentation capability to deliver to different types of audience.
• Well developed self management and coordination ability.
• High level collaborator.
• Developed EQ.
• Ability to understand learners’ diversity.
• Good planning skills.
• Efficient in report management and design when required.
• Experience of content design highly desirable, but not essential.

Profile

Characteristics Required:

• Ethical
• Professional
• Analysis and attention to detail
• Builds collaborative relationships / teamwork
• Plans, organises and monitors work
• External awareness and research competence.

FAIS Or NON FAIS

Salary, incentives & commissions:

TBC

Working Hours

Due to the nature of the role supporting training aligned to international clients (USA, UK, Australia) as well as Domestic clients your working patterns may vary subject to the campaigns supported, so a flexible approach to working is required. We do however try to ensure that Trainers are aligned wherever possible to their preferred working patterns.

To apply, please forward CV and covering letter explaining how your aspirations, skills and experience match the role requirements to: [e-mail]