Learning, DEI & Change Manager

The Legends Agency; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Learning, DEI & Change Manager to drive impactful learning and development initiatives. This pivotal role focuses on fostering a culture of inclusivity and continuous improvement, aligning learning strategies with business objectives to enhance employee engagement and customer service. The ideal candidate will lead a dedicated team, design innovative training programs, and implement DEI strategies that promote a diverse workplace. If you are passionate about shaping organizational change and empowering employees, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• 5-7 years in learning and development, DEI, or change management roles.
• Strong understanding of DEI best practices and frameworks.

Responsibilities

• Lead and develop learning, DEI, and change management strategies.
• Design and implement comprehensive learning programs.

Skills

Learning & Development Expertise

DEI Knowledge

Change Management

Project Management

Analytical Skills

Emotional Intelligence

Communication

Education

Bachelors Degree in Human Resources

Postgraduate degree in Learning and Development

Tools

Learning Management Systems (LMS)

Job description

About the job Learning, DEI & Change Manager

Job Description: Learning, DEI & Change Manager

Position: Learning, DEI & Change Manager
Location: Durban
Salary Range: R60,000.00 - R80,000.00 per month
Reports to: HR Executive
Direct Reports: 1 Learning Specialist
Indirect Reports: 1 Learning Administrator

Purpose of the Role:

The Learning, DEI (Diversity, Equity, and Inclusion) & Change Manager is a key leadership role responsible for driving the development and implementation of learning and development programs, DEI initiatives, and change management processes within the organization. This role is pivotal in fostering a culture of continuous learning, promoting an inclusive workplace, and managing organizational change to ensure smooth transitions. By aligning these initiatives with business objectives, the Learning, DEI & Change Manager contributes to enhancing employee engagement, customer service delivery, and the overall organizational resilience and success.

Main Responsibilities:

• Strategic Collaboration: Work closely with the HR Executive and business leaders to develop and execute learning, DEI, and change management strategies that align with business goals, with a particular focus on enhancing customer service delivery and customer centricity.
• Strategic Influence: Provide thought leadership and guidance on best practices in learning, DEI, and change management, influencing organizational culture and practices.

2. Team Management

• Leadership: Lead, mentor, and develop a small team, ensuring alignment with business priorities and fostering their professional growth.
• Performance Management: Oversee the performance of the Learning Specialist and Learning Administrator, ensuring they meet their goals and contribute effectively to the teams success.

3. Learning and Development

• Program Design: Design, implement, and manage comprehensive learning and development programs that support the professional growth of employees at all levels.
• Needs Assessment: Conduct regular training needs assessments to identify skill gaps and develop learning solutions that align with the company's strategic goals.
• Program Delivery: Ensure the timely delivery of training sessions, workshops, and e-learning initiatives to enhance employee skills and capabilities.
• Effectiveness Evaluation: Monitor and evaluate the effectiveness of training programs, making continuous improvements based on feedback and performance data.

4. Diversity, Equity, and Inclusion (DEI)

• DEI Strategy Development: Develop and implement strategies that promote a diverse, equitable, and inclusive workplace culture.
• Cultural Competency: Lead initiatives to address unconscious bias, cultural competency, and inclusivity within HR practices and broader business operations.
• Goal Setting and Tracking: Partner with leadership to set DEI goals, track progress, and report on outcomes.
• Employee Resource Groups: Foster the development of employee resource groups and diversity networks to support underrepresented groups within the organization.

5. Change Management

• Change Leadership: Lead change management efforts for organizational initiatives, ensuring changes are effectively communicated and adopted across the organization.
• Stakeholder Engagement: Develop comprehensive change management plans that include stakeholder engagement, communication strategies, and training programs.
• Support Through Transitions: Provide guidance and tools to support leaders and teams through organizational changes, ensuring smooth transitions.
• Impact Measurement: Measure the impact of change initiatives and adjust strategies as necessary to achieve desired outcomes.

6. Cross-Functional Collaboration

• Integration: Work closely with HR, operations, and leadership teams to integrate learning, DEI, and change management into all business processes.
• Advisory Role: Serve as a trusted advisor to senior leadership on matters related to learning, DEI, and change management, providing insights and recommendations.

Education and Qualifications:

• Bachelors Degree: Required in Human Resources, Organizational Development, Psychology, or a related field.
• Advanced Certification: Postgraduate degree or certification in Learning and Development, DEI, or Change Management is an advantage.

Knowledge and Skills:

• Learning & Development Expertise: Strong understanding of learning and development principles and methodologies.
• DEI Knowledge: In-depth knowledge of DEI best practices and frameworks.
• Change Management: Proficiency in change management models and techniques.
• Project Management: Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Analytical Skills: Strong analytical and problem-solving skills to develop data-driven solutions.
• Emotional Intelligence: High emotional intelligence and cultural awareness to navigate diverse workplace dynamics.
• Technology Proficiency: Proficient in the use of learning management systems (LMS) and other HR technology platforms.
• Communication: Excellent communication, presentation, and facilitation skills.

Experience and Training:

• Industry Experience: Minimum of 5-7 years of experience in a learning and development, DEI, or change management role, preferably within the supply chain, logistics, or a related industry.
• Program Implementation: Proven track record of designing and implementing successful learning programs and DEI initiatives.
• Change Management: Experience in leading change management projects in a complex organizational environment.
• Instructional Design: Training in instructional design, DEI principles, and change management is highly desirable.

Problem Solving:

• Innovative Solutions: Address complex challenges related to learning, DEI, and change management by developing innovative and practical solutions.
• Gap Analysis: Analyze data to identify gaps in learning, inclusivity, and change adoption, and develop targeted interventions.
• Conflict Resolution: Navigate and resolve conflicts arising from change initiatives or DEI efforts with sensitivity and fairness.

Customer Relationships:

• Internal Relationships: Build and maintain strong relationships with internal customers, including employees, managers, and senior leaders, to understand their needs and provide tailored support.
• Customer-Centric Approach: Foster a customer-centric approach within the HR function, ensuring that learning, DEI, and change initiatives contribute to enhanced customer service delivery.

Decision Making:

• Strategic Decisions: Make informed decisions regarding the design and implementation of learning, DEI, and change management programs that align with the company's strategic objectives.
• Empowerment: Empower teams to make decisions that support inclusivity, learning, and smooth transitions during change processes.

Leadership Supervision:

• Thought Leadership: Provide thought leadership on learning, DEI, and change management, influencing organizational culture and practices.
• Team Leadership: Lead cross-functional teams or working groups on specific projects, ensuring alignment with business goals.
• Mentorship: Act as a mentor and coach to other HR professionals in the areas of learning, DEI, and change management.
• Strategic Thinking: Ability to align learning, DEI, and change initiatives with long-term business objectives.
• Leadership: Strong leadership presence with the ability to inspire and guide others.
• Inclusivity: Commitment to fostering a diverse and inclusive workplace.
• Adaptability: Ability to navigate and lead through change effectively.
• Collaboration: Excellent collaboration skills with a track record of working effectively across functions.
• Communication: Strong communication skills, with the ability to influence and engage stakeholders at all levels.

Communication and Influence:

• Stakeholder Engagement: Communicate effectively with a wide range of stakeholders, from frontline employees to senior executives, to drive learning, DEI, and change initiatives.
• Influencing Skills: Influence leaders and teams to embrace learning opportunities, adopt inclusive practices, and support change initiatives.
• Presentation: Present complex concepts in a clear, concise, and compelling manner to facilitate understanding and buy-in.

If you are passionate about driving learning and development, fostering an inclusive workplace, and leading change within a dynamic organization, we encourage you to apply for the Learning, DEI & Change Manager position in Durban.