Learning and Development Partner

Pick n Pay Retailers; Durban; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading retail company in South Africa is looking for a Learning and Development Partner in Durban. The role involves identifying capability gaps, designing learning interventions, and collaborating with HR teams to enhance employee development. Ideal candidates will have a relevant degree and 3-5 years of experience in HR and Learning & Development. This is a full-time position aimed at fostering a culture of continuous learning within the organization.

Benefits

Opportunity for personal growth

Supportive work environment

Employee recognition programs

Qualifications

• 3-5 years in HR and Learning & Development with regional or multi-site exposure.

Responsibilities

• Collaborate with HRBP and key operational leaders to develop L&D actions.
• Conduct Learning Needs Analyses to identify skill gaps.
• Design and deliver bespoke learning solutions.
• Monitor learning effectiveness and engagement.
• Ensure compliance with Skills Development regulations.

Skills

Conceptual / Abstract / Big Picture Thinking

Facilitation Skills

Engaging Diversity

Organisational Agility

Motivating People

Business Insight

Modelling / Living the Values

Practical Execution Management

Education

Relevant degree in HR, Business, or Psychology

Post-graduate qualification preferred

Job description

Learning and Development Partner page is loaded

Learning and Development Partner

Apply locations Durban time type Full time posted on Posted Yesterday time left to apply End Date: August 17, 2025 (9 days left to apply) job requisition id JR103489

It's fun to work in a company where people truly BELIEVE in what they're doing!

This role is accountable to deliver a regionally or business unit specific tailored learning and development solutions aligned with the business strategy. This role identifies capability gaps, designs and facilitates learning interventions and collaborates with the central L&D practice team to ensure delivery excellence within a decentralised structure. The role enables a strong culture of continuous learning while ensuring alignment with national standards and frameworks.

Relevant degree in HR, Business, or Psychology

Post-graduate qualification preferred

3-5 years in HR and Learning & Development with regional or multi-site exposure

Competencies

Conceptual / Abstract / Big Picture Thinking
Facilitation Skills
Engaging Diversity
Organisational Agility
Motivating People
Business Insight
Modelling / Living the Values
Practical Execution Management

Key Responsibilities

Partner with the Lead HRBP and BU/Regional Leadership:
Collaborate with the HRBP and key operational leaders to understand strategic priorities, workforce challenges and future capability needs specific to the BU/region. Translate these insights into actionable L&D plans that support performance and growth.

Conduct Learning Needs Analyses (LNA):
Regularly engage with line managers, store leadership and function heads to identify performance gaps and upskilling opportunities. Use data from performance reviews, customer feedback and operational metrics to develop relevant, timely interventions. Focus on key business priorities (e.g. Store Manager mastery, Fresh Food Academy and Frontline capability building)

Design and Deliver Bespoke Learning Solutions:
Develop targeted learning experiences that address regional skill gaps, such as frontline service delivery, product knowledge, compliance training and leadership development. Delivery methods should vary from face-to-face to digital(e-learning) and on-the-job coaching to ensure flexibility and maximum impact.

Embed and Localise Group-Wide Initiatives:
Act as the regional anchor for group-level L&D initiatives, ensuring consistent implementation while adapting content to resonate with local culture, language and store dynamics. Coordinate launch plans, stakeholder briefings and change management communication.

Monitor Learning Effectiveness and Engagement through reporting:
Track participation, completion and learner feedback across interventions. Conduct on-the-ground observations, pulse checks and feedback loops with leaders to assess knowledge transfer and behaviour change then adjust as necessary.

Conduct gap analyses on learning tools (Workday, online platforms) and report on actual vs. target participation and effectiveness
Complete and maintain monthly Regional Learning Dashboards and reports to support decision-making

Ensure Skills Development Compliance:
Work closely with the central L&D governance team to track training records, learner portfolios and progress aligned with the Workplace Skills Plan (WSP) and Annual Training Report (ATR). Drive SETA-aligned processes in the region, including managing external provider partnerships and learnership tracking.

Continuously Improve Learning Practices:
Provide input into the evolution of L&D content, methodologies and facilitator standards based on regional learnings. Contribute case studies, pilot results and best practices back to the L&D Centre of Excellence to inform broader organisational improvements. Collaborate with the Employee Experience team to implement functional learning projects and act as a change agent to improve outcomes

Closing date: 16 AUGUST 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

About Us

At Pick n Pay, we aremore than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment toofferingcustomersthe bestin quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

Our values are deeply embedded in our culture and guide our actions:

Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.

Respect and Care: We care for and respect each other. We valueour team's diversity andtreat each other with kindness and understanding.

Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.

Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their rolesand thinkoutside the box.

Honesty and Integrity: We live by honesty and integrity.We operate with transparency and trustworthiness in all our interactions.

Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.

Individual Responsibility: We take individual responsibility.We areresponsible for our actions and decisions.

Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions . Here, your work will be meaningful, recognized, and rewarded.

Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together.View our career opportunities.