Learning and Development Manager

Teraco – A Digital Realty Company; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading data center provider in Gauteng is seeking an experienced L&D manager to develop and implement training programs aligned with organizational goals. The ideal candidate should have a Bachelor’s degree, at least 5 years of experience in L&D within technical environments, and excellent communication skills to drive employee development. This permanent position offers an opportunity to significantly impact staff training and development.

Benefits

Opportunity for professional development

Dynamic work environment

Qualifications

• 5+ years relevant working experience.
• Proven experience in developing L&D strategies.
• Training budget management and cost reduction strategies.

Responsibilities

• Develop and maintain the Learning and Development Strategy.
• Deliver classroom-based training sessions.
• Evaluate training effectiveness through feedback.

Skills

Excellent verbal and written communication skills

High energy level

Ability to read and understand technical documents

Good planning skills

Proactive problem solver

Ability to work independently

Familiarity with Learning Management Systems

Education

Matric qualifications

Bachelor's degree in Engineering or related field

CPLP certification

Tools

Microsoft Office

Job description

Teraco Data Environments

2025/08/06 Gauteng

Job Reference Number: LDM_JB1

Department: Infrastructure Management

Business Unit

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

The L&D manager is responsible for identifying Teraco’s training needs and developing technical training programs to meet these requirements. In addition, the L&D manager implements programmes and ensures that the quality of training programmes are of the required standard. He or she is also responsible for output and results of training interventions to help employees develop skills and knowledge

Job Description

The L&D manager is responsible for identifying Teraco’s training needs and developing technical training programs to meet these requirements. In addition, the L&D manager implements programmes and ensures that the quality of training programmes are of the required standard. He or she is also responsible for output and results of training interventions to help employees develop skills and knowledge related to their job roles.

Main Functions Of The Job

• Develop and maintain the Teraco Learning and Development Strategy in line with Teraco Data Centre Operations culture, Operational Excellence, continuous improvement & leadership development (assessments)
• Hold Leadership accountable for staff development, job observations, mentoring and oversight
• Schedule regular Engineering simulations & Commissioning exposure for certain roles to partake in In-Service-Testing
• Develop career paths to grow strong technical resources – requirements per job level (eg technical, operational and management skills)
• Develop Role Based training programs: Designs role based (e.g. DC Coordinators / Technicians per site) training plans, including training objectives, that enhance the technical skills of employees. The programme should include refreshers, testing of competency and training efficacy through planned and unplanned Job Observations
• Deliver training sessions: Present classroom-based training sessions
• Evaluate training effectiveness: Assesses the effectiveness of training programs by analysing feedback from participants and evaluating the impact on employee performance via planned and unplanned on-the-job- assessments by leadership.
• Oversee development of training materials: Creates training materials such as manuals, presentations, and other resources that support the training programs. This will be completed with the assistance of the Subject Matter Experts within the business.
• Maintain the training program and keep up to date with industry developments: Stays current with developments in the industry and incorporates this knowledge into training programs. The industry knowledge will be gained by maintaining close relationships with the SMEs within the business.
• Identify training needs: Identifies the technical training needs of employees and develops programs to address those needs.
• Own multi-channel training platform: Uses technology, e.g. online learning modules, virtual reality, simulation tools and interactive videos, in addition to classroom based and practical training to deliver training programs
• Maintain training records: Manager maintains training records and provides reports on training activities and outcomes.
• Manage training budgets: Manages the training budget, ensures that training costs are within the allocated budget, and identifies opportunities to reduce costs without compromising the quality of training.
• Overall plays a critical role in ensuring that employees have the technical skills and knowledge needed to excel in their job roles. Manage the Training Academy process with the third-party service provider to ensure there are skills ready for the potential expansion of Teraco facilities (Complete and sign logbooks).
  
  

Job Requirements

Skills Requirement

• Excellent verbal and written communication skills
• High energy level
• Ability to read and understand technical documents, processes and procedures.
• Good planning skills
• Proactive problem solver and quick response to potentially critical situations
• Ability to work independently & a positive team player
• Conducts oneself professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Comprehend, and follow work plans, sequence of operations, standard operating procedures, and process flow diagrams
• Familiarity with Learning Management Systems (LMS) and other training technologies.
  
  

Qualifications And Experience

• Matric qualifications
• A relevant Bachelor’s degree (e.g. Engineering, Education, Organizational Development, Business Administration, Human Resources) is preferred
• Certified Professional in Learning and Performance (CPLP) or similar certification is advantageous.
• 5+ years relevant working experience
• Advanced Microsoft Office skills
• Proven experience in developing and implementing L&D strategies in line with organisational goals and culture
• Experience in the data center industry or a technical environment is desirable
• Experience in creating role-based training programs, including the development of training materials and the use of various training delivery methods (e.g., classroom, online, simulations).
• Proficiency in evaluating training effectiveness and implementing improvements based on feedback and performance assessments.
• Strong background in delivering engaging and effective training sessions
• Knowledge of electrical solutions i.e. AC/DC, Single Phase, 3-Phase (preferred) will be advantageous
• Own transport. Note: may include travel to various sites. Local via own transport.