Learning And Development Facilitator

Blue Label Telecoms; Gauteng; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Learning Facilitator to design and implement impactful training interventions. This role involves conducting training needs analysis, developing tailored learning plans, and delivering training sessions for new recruits and existing staff. The ideal candidate will possess a strong background in training program implementation, excellent coaching skills, and the ability to foster professional relationships. Join a forward-thinking organization that values continuous improvement and employee development, where your contributions will enhance both individual and organizational performance.

Qualifications

• 3-5 years of experience in training program implementation and liaising with SETA.
• Registration for one or two Classes of Business requires CPD points.

Responsibilities

• Identify learning needs aligned with business and develop learning interventions.
• Conduct training for new recruits and evaluate training impact.
• Build and maintain professional relationships with internal clients.

Skills

Customer Orientation

Problem-Solving

Coaching

Training Program Implementation

Relationship Management

Education

Matric

Facilitation Certificate

ODETDP Certificate

B in HR

Graphic Design Certificate

Marketing Certificate

Job description

To design, develop, and facilitate learning interventions using a variety of methodologies to build knowledge, skills, and competencies that enhance individual performance and organizational competence at ITalk Holdings.

This role will execute these duties in line with the strategic agenda.

Responsibilities

1. Training Needs Analysis: Identifying learning needs aligned with business needs and reviewing them regularly. Developing learning interventions based on these needs. Preparing a learning action plan for implementation and securing approval from the business.
2. Implementation of Training: Conducting training for new recruits according to approved plans, including assessments and feedback. Moderating assessments and evaluating training impact, advising management on corrective actions.
3. Refresher Training: Providing ongoing training for call centre agents, including assessments and impact evaluation, with recommendations for improvements.
4. Material Review: Reviewing and providing feedback on existing course materials.
5. Client Relationship Management: Building and maintaining professional relationships with internal clients.
6. Coaching and Mentoring: Evaluating performance, providing coaching on product knowledge and performance, and mentoring potential talent.
7. Administration and Reporting: Preparing training logistics, capturing learner details, and compiling reports using approved templates. Managing ad hoc reports as needed.

Requirements

• Matric, Facilitation Certificate, ODETDP Certificate, B in HR (Advantage), Graphic Design Certificate (Advantage), Marketing Certificate (Advantage), FAIS Credits (min 30 credits in short-term insurance if applicable), FAIS Regulatory Examination (RE5). Registration for one or two Classes of Business requires 12 or 18 CPD points respectively.
• 3-5 years of experience in a similar role, including training program implementation and liaising with SETA. 2-3 years of sales experience in short-term insurance or related fields. Own transport and license required.

Additional Skills

Customer orientation, problem-solving, excellence orientation, energy and drive, resilience.