Learning and Development Consultant (Merchant Academy Systems Trainer)

Key Responsibilities

1. Deliver high-quality training on Merchandise Systems to support new and existing system capabilities and initiatives.
2. Address the training needs for new businesses, such as Tapestry.
3. Ensure users are proficient with the TFG’s new and existing systems, including:
   • Supporting the agile training requirements of RONE
   • Supporting the training requirements for the new Merchandise Integrated Planning and Trade (IPaT) toolset.
4. Engage with stakeholders to understand training needs and align them with business objectives.
5. Facilitate workshops and training sessions to ensure effective knowledge transfer and skill development.
6. Develop and update training materials, guides, and documentation to support learning initiatives.
7. Conduct refresher training sessions across the planning community to promote process and system standardisation.
8. Collaborate with the Learning and Change team to align training interventions with strategic goals.
9. Gather feedback from the business to continuously improve training programs and materials.
10. Monitor the effectiveness of training programs and adjust as necessary to improve learning outcomes.

Qualifications And Experience

1. A relevant tertiary qualification.
2. At least 5 years of experience in Merchandise.
3. Prior experience in coaching and knowledge transfer.
4. Understanding of TFG Systems is desirable.

Skills

1. Coaching and knowledge transfer
2. Training content creation
3. Needs Analysis
4. Communication skills
5. Collaboration
6. Project Management

Behaviours

1. Business Insight - applies market and business insights to drive organisational objectives
2. Communicates Effectively - conveys information clearly and impactfully
3. Decision Quality - makes timely, informed decisions
4. Drives Engagement - motivates and empowers teams
5. Ensures Accountability - takes responsibility for performance
6. Manages Complexity - simplifies complex information for problem-solving
7. Plans and Aligns - develops plans aligned with organisational goals
8. Tech Savvy - leverages technology to enhance productivity and support growth

Additional Notes

Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

About Us

TFG is a diversified retail portfolio of 34 brands, committed to inspiring customers to live their best lives. We aim to create remarkable omnichannel experiences and offer growth opportunities across our brands. Join us and be part of a purpose-led business making an industry-wide impact.