Learnership - IT Technical Support

Discovery Limited; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading corporate entity in Johannesburg is offering an IT Technical Support Learnership. This role provides structured learning combined with workplace experience. Candidates are expected to assist with desktop support and possess skills in problem-solving and critical thinking. The program is aimed at those aged 18 to 30 who have completed Grade 12. This opportunity will lead to a nationally recognized qualification, enhancing your employability in the IT sector.

Qualifications

• Grade 12 with minimum Level 4 in Maths and English.
• Must not be engaged in post Matric studies or formal employment.
• Aged between 18 and 30 years.

Responsibilities

• Provide desktop support and hardware engineering.
• Assist with Digital Support in the Contact Centre.

Skills

Innovative thinking

Problem solving

Attention to detail

Time management

Ability to work independently

Service driven

Education

Grade 12

Tools

MS Excel

MS Outlook

Job description

Discovery Corporate – IT Servicing Learnership: IT Technical Support

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: IT Technical Support qualification which consists of structured learning components combined with practical/workplace experience in the IT Servicing Team.

Areas of responsibility may include but not limited to

• Desktop support, hardware engineering, Digital Support (Contact Centre)

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary IT qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.