Lead: UX Designer

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Capitec Bank is seeking a UX Lead for client engagement to drive design excellence across digital and traditional channels. The ideal candidate will have 6+ years of UX design experience, focusing on user-centered solutions in a collaborative environment. This role offers an opportunity to significantly impact the customer experience through strategic design leadership.

Qualifications

• 6+ years UX design experience with a proven record.
• Experience leading and mentoring design teams.
• Strong experience in user research planning and execution.

Responsibilities

• Lead execution of user experience design and objectives.
• Conduct user research and develop strategic design.
• Collaborate cross-functionally to influence product design.

Skills

UX design

User research

Cross-functional collaboration

Design leadership

Education

Grade 12 National Certificate / Vocational

Job description

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We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

About the role:

As the UX Lead for client engagement, you will have ownership of and will be accountable for leading the execution of user experience design, plans, artifacts and objectives and drive design excellence across traditional and digital engagement channels within the client engagement product line, providing technical expertise and mentorship whilst ensuring user- centred solutions that align with business objectives and elevate the overall customer experience through strategic design leadership and cross-functional collaboration.

Our Ideal Candidate Has:

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross-functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles

Key Responsibilities

• User Research and Strategy
• Design Leadership and Execution
• Cross-Functional Collaboration and Influence
• Professional Growth and Design Excellence

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06