Lead: UX Designer

Capitec Client Care; Stellenbosch; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial institution in Stellenbosch is seeking a UX Lead for client engagement. In this role, you will oversee user experience design across channels, mentor design teams, and ensure user-centered solutions that align with business goals. The ideal candidate has over 6 years of UX design experience and strong collaboration skills. This position offers opportunities for professional growth and a supportive team environment.

Qualifications

• 6+ years UX design with a proven track record of leading complex design projects.
• Experience mentoring design teams and collaborating with cross-functional stakeholders.
• Proven UX UI experience across design, writing, researching, and delivery.

Responsibilities

• Conduct user research and develop strategic design actions.
• Lead design execution with a focus on user-centered solutions.
• Collaborate and influence across teams.
• Drive professional growth and design excellence.

Skills

UX design leadership

User research

Mentoring design teams

Cross-functional collaboration

UX/UI principles

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification

Job description

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Date: 16 Aug 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow

About The Role

As the UX Lead for client engagement, you will have ownership of and will be accountable for leading the execution of user experience design, plans, artifacts and objectives and drive design excellence across traditional and digital engagement channels within the client engagement product line, providing technical expertise and mentorship whilst ensuring user- centred solutions that align with business objectives and elevate the overall customer experience through strategic design leadership and cross-functional collaboration.

Our Ideal Candidate Has

• 6+ years UX design with a proven track record of leading complex design projects
• Demonstrated experience providing functional leadership and mentoring of design teams and collaborating effectively with cross-functional stakeholders
• Proven UX UI experience across design, writing researching and delivery.
• Strong experience in planning, conducting, and synthesising user research to inform strategic design decisions
• Deep knowledge and understanding of UX/UI of principles
  
  

Key Responsibilities

• User Research and Strategy
• Design Leadership and Execution
• Cross-Functional Collaboration and Influence
• Professional Growth and Design Excellence
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Apply now »