Lead: Strategic Projects and Business Optimisation

Capitec; Bellville; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the financial sector seeks an experienced professional to enhance the Business Support Centre’s customer experience and operational strategy. The ideal candidate will have a strong background in business management and strategic thinking, with extensive experience in the banking industry. Responsibilities include developing innovative business strategies and improving operational efficiency in collaboration with key stakeholders.

Qualifications

• 5-7 years’ experience in financial services, contact centre or retail.
• Proven experience in developing business cases and managing relationships.
• Knowledge of Financial Services products and data analytics.

Responsibilities

• Developing and interpreting business strategy to improve customer experience.
• Identifying areas for efficiency and improving operational solutions.
• Supporting management with strategy implementation and problem-solving.

Skills

Interpersonal & Relationship management Skills

Management skills

Problem solving skills

Researching skills

Strategic Thinking Skills

Education

Honours Degree in Commerce or Business Management

Masters Degree in Business Administration

Tools

Excel

Word

PowerPoint

Outlook

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.
  
  

Purpose Statement

To contribute towards the enhancement of the Business Support Centre’s customer experience and operational strategy through:

• Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
• Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
• Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec’s business offering
• Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
• Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)
  
  

Experience

MINIMUM:

• Minimum of 5 - 7 years’ experience within financial services, contact centre or retail environment
• Proven experience in the development of new business cases/concepts/ideas
• Proven experience in building and managing business / partner relationships
• Proven experience in converting strategy into impactful business outcomes
• Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level
  
  

IDEAL

• 5+ years’ experience in financial services/consulting/contact centre
  
  

Qualifications (Minimum)

• Honours Degree in Commerce or Business Management
  
  

Qualifications (Ideal Or Preferred)

• Masters Degree in Business Administration
  
  

Knowledge

Minimum

• Understanding of Financial Services products and services
• Commercial business knowledge
• ‘Start up’ type techniques and processes
• Applying innovative and creative concepts into a practical commercial environment
• Business research techniques and models
• Strong Excel, Word, PowerPoint and Outlook capabilities
• Basic understanding of relevant legislation
• Data and analytics
  
  

Ideal

• In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)
  
  

Skills

• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Researching skills
• Strategic Thinking Skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.