Lead Software Engineer

What being part of the Sigma Family means for you

Lead Software Engineer - UK BPO

As the Lead Software Engineer, you will play a pivotal role within our Software Engineering team. You will drive the technical direction of our software development initiatives. You will also provide strategic guidance to the team by designing, building, and maintaining enterprise automation. You will focus on full-stack applications and AI-powered toolsets to achieve overall operational efficiency within our Contact Centre. You will report directly to the Head of Engineering & Platform Solutions.

Location: Paarl (Negotiable) & predominantly Office-Based

Hours: 40 (per week)

Salary: Competitive

Who are the Sigma Family?

At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvellous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Working from the comfort of your own home.
• Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits – Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day Will Look Like:

You will work closely with stakeholders, including operations, product teams, and leadership, to align development initiatives with business objectives. You will define and execute the technical roadmap, ensuring scalability, security, and maintainability of enterprise systems.

You will drive best practices in coding, security, and system architecture through design, development, and optimizing relational databases, ensuring efficient data storage and retrieval. You will also conduct query performance tuning, indexing strategies, and database scalability and ensure data integrity, security, and compliance standards are adhered to. You will lead, mentor, and inspire a team of software engineers, fostering a high-performance engineering culture.

You will also conduct code reviews, provide technical guidance, and ensure adherence to best practices, enabling continuous learning within the team, ensuring upskilling in emerging technologies relevant to BPO automation. You will collaborate closely with the DevOps teams to enhance CI/CD pipelines, monitoring, and system reliability. You will also troubleshoot complex technical challenges and drive root-cause analysis for any system issues. You will optimize system performance, scalability, and security across all software solutions, and stay ahead of industry trends.

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You can stay ahead of trends by making decisions in a fast-paced environment. You are resilient and can easily adapt to change. You thrive when working under pressure whilst always maintaining a can-do attitude. You have a high personal impact, credibility, and ability to gain respect and influence from senior leaders whilst maintaining an approachable and supportive style with all colleagues. You have strong interpersonal skills and the ability to nurture strong working relationships with peers, stakeholders, and your team.

Requirements:

• You are an existing Lead Software Engineer with a minimum of 3 years experience in leading software development teams while remaining hands-on with coding. (Essential)
• You have a minimum of 5 years of experience in Python, GO, or C# .NET for backend and full-stack development. (Essential)
• You have Matric and relevant certifications/ tertiary qualification in Software Engineering
• You are highly proficient in database design and performance tuning (Microsoft SQL Server, MySQL, PostgreSQL)
• You have a solid understanding of building and integrating enterprise automation, CRM, and AI-driven solutions.
• You are proficient in LLMs (Large Language Models) and generative AI applications, such as OpenAI’s GPT, Azure OpenAI, Google’s Gemini, and others.
• You have proficient experience in designing scalable cloud-based architectures (AWS, Azure, or GCP).
• You have a solid understanding of API development, microservices, and event-driven architectures.
• You are familiar with DevOps, CI/CD pipelines, and containerization (Docker, Kubernetes)

Simple and Straight Forward Recruitment.

We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated in the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!