Lead Retail Supervisor - High-Volume Store Ops

University of Fort Hare; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The University of Fort Hare in Chatsworth, Durban seeks an experienced Retail Supervisor to oversee daily store operations, lead a large headcount, and drive service standards in a high-volume retail environment.

You will manage staff performance, recruit and onboard, handle attendance and payroll basics, liaise with HR, and ensure health and safety, stock control, and reporting to management. Flexibility for overtime is required in this fast-paced setting.

Qualifications

• Diploma or Degree in Human Resources Management or related field is essential.
• Experience supervising a large number of employees in retail.
• Strong leadership, communication and problem-solving skills.
• Knowledge of HR processes and payroll procedures.
• Ability to work in a fast-paced retail environment and manage attendance.

Responsibilities

• Supervise daily activities of retail staff to ensure operational efficiency.
• Allocate duties and monitor staff performance.
• Manage a large team and ensure employees adhere to company policies and procedures.
• Assist with recruitment, onboarding, training and staff development.
• Handle attendance, leave management and performance concerns.
• Liaise with HR regarding employee records and workplace matters.
• Monitor payroll‑related information and ensure accurate submission of timesheets.
• Provide basic IT support and assist with system-related queries.
• Ensure excellent customer service standards are maintained.
• Monitor stock processes, merchandising standards, and store compliance.
• Prepare reports and provide feedback to management.
• Ensure health and safety standards are followed within the workplace.

Skills

Staff supervision

Leadership

HR processes

Payroll procedures

Attention to detail

Communication

Education

Diploma or Degree in Human Resources Management or related field

Job description

The University of Fort Hare in Chatsworth, Durban seeks an experienced Retail Supervisor to oversee daily store operations, lead a large headcount, and drive service standards in a high-volume retail environment.

You will manage staff performance, recruit and onboard, handle attendance and payroll basics, liaise with HR, and ensure health and safety, stock control, and reporting to management. Flexibility for overtime is required in this fast-paced setting.