Lead Qualifier

International Hotel School (Official); Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a dynamic team as a Lead Qualifier at a leading educational institution in Umhlanga. In this role, you'll connect prospective students with suitable programs, ensuring high-quality leads for the admissions team. Strong communication and administrative skills are essential, along with experience in sales or customer service, particularly in hospitality or education.

Qualifications

• Experience in a sales role or customer service.
• Experience within hospitality or education sales is beneficial.

Responsibilities

• Assess and qualify prospective student enquiries.
• Engage with potential students to understand their educational needs.

Skills

Customer Service

Interpersonal Communication

Administrative Skills

Database Literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM Systems

Job description

Join our dynamic team as a Lead Qualifier at our Support Office in Umhlanga, where you'll play a crucial role in connecting prospective students with the right educational opportunities!

The purpose of this role is for assessing and qualifying prospective student enquiries, ensuring that only high quality leads are passed on to the admissions team. This role involves engaging with potential students, understanding their educational needs and guiding them toward suitable programs.

Requirements

Essential Qualifications & Experience:

● Experience in a sales role, customer service or lead qualification

● Experience within the hospitality / education sales industries beneficial

● Proficient in Microsoft Excel, Word, Outlook

● Experience with CRM systems - Administration skills essential

Essential Skills:

● Strong database and MS Office computer literacy

● Strong administrative skills

● Have excellent interpersonal communication skills and intuitive to client's needs

● Working well as part of a bigger team but also be able to deliver and work independently

Qualities:

● Excellent telephone etiquette

● Brilliant command of English language

● Excellent attention to detail

● Customer focused with excellent interpersonal skills