Lead: Incident Digital Consumer & Customer

Coca-Cola Beverages Africa; Randburg; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Coca-Cola Beverages Africa (CCBA) invites applications for Lead: Incident Digital Consumer & Customer in the Technology Enablement team. You will govern incident and major incident management across the technology landscape, coordinating response and restoration of services for critical business processes.

You will drive root cause analyses and continuous service improvement through robust ITSM governance, shaping resilient digital experiences for CCBA's consumer and customer platforms.

Responsibilities

• Lead and govern incident, major incident and problem management across the technology environment.
• Ensure rapid restoration of business-critical services and minimise operational disruption.
• Drive root cause analysis and continuous service improvement through ITSM governance.

Job description

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Lead: Incident Digital Consumer & Customer to join the Technology Enablement team at CCBA. The role will report to the Group Head: Technology Enablement.

CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose

To lead and govern incident, major incident and problem management across the technology environment, ensuring rapid restoration of business-critical services, minimising operational disruption and reducing the recurrence of incidents through strong ITSM governance, root cause management and continuous service improvement