Incident & Digital Customer Experience Leader

Coca-Cola Beverages Africa; Randburg; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Coca-Cola Beverages Africa (CCBA) invites applications for Lead: Incident Digital Consumer & Customer in the Technology Enablement team. You will govern incident and major incident management across the technology landscape, coordinating response and restoration of services for critical business processes.

You will drive root cause analyses and continuous service improvement through robust ITSM governance, shaping resilient digital experiences for CCBA's consumer and customer platforms.

Responsibilities

• Lead and govern incident, major incident and problem management across the technology environment.
• Ensure rapid restoration of business-critical services and minimise operational disruption.
• Drive root cause analysis and continuous service improvement through ITSM governance.

Job description

Coca-Cola Beverages Africa (CCBA) invites applications for Lead: Incident Digital Consumer & Customer in the Technology Enablement team. You will govern incident and major incident management across the technology landscape, coordinating response and restoration of services for critical business processes.

You will drive root cause analyses and continuous service improvement through robust ITSM governance, shaping resilient digital experiences for CCBA's consumer and customer platforms.