Lead Generation Team Lead - Cape Town - Lead Generation Group

Lead Generation Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative company in Cape Town is seeking a dynamic Service Delivery Lead to spearhead their customer service initiatives. In this pivotal role, you will guide a talented team to deliver exceptional service and resolve complex issues, ensuring client satisfaction remains a top priority. Your expertise in process improvement and collaborative leadership will drive the team's success and enhance overall business outcomes. If you are passionate about leading high-performing teams and making a significant impact in a rapidly scaling organization, this opportunity is perfect for you.

Qualifications

• Proven experience in leading customer service teams and enhancing client satisfaction.
• Strong ability to implement process improvements and drive business outcomes.

Responsibilities

• Lead the Service Delivery Team in providing exceptional customer service.
• Develop strategies to reduce escalation rates and improve client satisfaction.

Skills

Customer Service Excellence

Team Leadership

Process Improvement

Conflict Resolution

Job description

Lead Generation Team Lead - Cape Town - Lead Generation Group

Lead Generation Group Cape Town

3 days ago

Job title: Service Delivery Lead

Description

Service Delivery Lead - Job Description

In this critical role, you will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues. You will develop and implement strategies to reduce escalation rates and enhance overall client satisfaction.

Main Accountabilities:

• Providing expert guidance and coaching to team members on complaint handling and resolution.
• Developing and implementing process improvements to drive efficiency and effectiveness.

We are looking for a seasoned leader who can drive business outcomes through collaborative leadership and innovative thinking. If you have a track record of delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.

We are a rapidly scaling company that provides regulated fund services and technology, with a vision to become the trusted hub of private markets.