Lead Esthetician & Client Relationship Manager

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Advanced training

Product discounts

Collaborative team

Job summary

Placements24 invites a seasoned Lead Esthetician & Client Relationship Manager to join our Mossel Bay clinic. This hands-on role combines expert skincare treatments with team leadership, aiming to create an outstanding client experience in a beautiful coastal setting.

You will mentor junior estheticians, oversee bookings and personalized treatment plans, and implement client retention strategies. The ideal candidate has at least five years in esthetics, a strong treatment portfolio, and proven

Qualifications

• Certified Esthetician with at least 5 years of experience and a strong treatment portfolio.
• Proven experience in client relationship management and customer service.
• Strong knowledge of skincare ingredients, techniques and equipment.
• Leadership or supervisory experience is highly desirable.
• Excellent communication, sales, and interpersonal skills.

Responsibilities

• Perform advanced facial treatments and skincare procedures.
• Lead and mentor a team of estheticians.
• Develop client retention strategies and manage bookings.
• Contribute to marketing through client success stories.
• Maintain cleanliness and hygiene in treatment rooms.
• Assist with inventory management and product ordering.
• Deliver exceptional client experience from booking to follow-up.

Skills

Client relationship management

Sales skills

Communication

Leadership

Interpersonal skills

Education

Certified Esthetician

Job description

About the Role

Our client is seeking a highly experienced and client-focused Lead Esthetician & Client Relationship Manager to join their esteemed establishment in Mossel Bay. This dual role requires a skilled hands-on esthetician who also excels at fostering strong client relationships and managing a small team. You will be responsible for delivering advanced skincare treatments, mentoring junior estheticians, and ensuring an unparalleled client experience from booking to follow-up. This hybrid position allows for flexibility in managing both on-site duties and client communications, appealing to a professional who is passionate about skincare and dedicated to building a loyal clientele within a beautiful coastal setting.

Key Responsibilities

• Perform a wide range of advanced facial treatments and skincare procedures.
• Lead and mentor a team of estheticians, providing guidance and conducting performance reviews.
• Develop and implement client retention strategies to build long-term relationships.
• Manage client bookings, consultations, and personalized treatment plans.
• Maintain exceptional standards of cleanliness and hygiene in treatment rooms.
• Assist with inventory management and ordering of skincare products.
• Contribute to marketing efforts by showcasing expertise and client success stories.

Requirements

• Certified Esthetician with a minimum of 5 years of experience, with a strong portfolio of treatments.
• Proven experience in client relationship management and customer service.
• Excellent knowledge of skincare ingredients, techniques, and equipment.
• Leadership or supervisory experience is highly desirable.
• Strong communication, sales, and interpersonal skills.
• Ability to manage time effectively and multitask in a fast-paced environment.

Benefits

• Competitive salary plus commission on treatments and product sales.
• Health insurance and paid time off.
• Opportunities for advanced training in new skincare technologies.
• Generous discounts on services and retail products.
• A positive and collaborative work atmosphere in a prime location.