Lead, Business Service

Standard Bank Of South Africa Limited; Johannesburg; On-site; ZAR 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a proactive leader to manage the Service Lifecycle of complex IT services. This role involves directing teams across diverse portfolios, providing strategic insights to inform executive decisions, and driving improvements in service management. With a focus on ITSM practices and frameworks, the position requires extensive experience in service management processes, vendor evaluation, and knowledge of the banking sector. Join a dynamic environment where your strategic vision and leadership can significantly impact the organization’s service delivery and operational excellence.

Qualifications

• 8-10 years of experience in service management for large portfolios.
• Proven knowledge of ITSM practices and service management frameworks.

Responsibilities

• Provide strategic insights and management information for CIO decisions.
• Drive service improvement initiatives across multiple portfolios.

Skills

Service Management

ITSM Practices

Strategic Insights

Conflict Resolution

Vendor Management

Education

First Degree in Information Technology

Tools

ITIL Framework

SAFe

Job description

Business Segment :

Business & Commercial Banking

Location :

ZA, GP, Johannesburg, Simmonds Street

Position Overview :

To proactively direct the Service Lifecycle management of large and complex customer-facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies. This involves leading teams across multiple portfolios and geographies.

Responsibilities :

• Provide strategic and operational holistic service insights, management information, and recommendations to inform CIO decisions.
• Actively drive service improvement initiatives.

Qualifications :

• Type of Qualification : First Degree
• Field of Study : Information Technology

Experience Required :

• 8-10 years of experience in leading service management processes for large and diverse portfolios.
• Proven knowledge and application of ITSM practices.
• 8-10 years of knowledge of domain-appropriate technology strategies.
• Proven application of service management processes and frameworks.
• Knowledge of domain operations, ecosystems, suppliers, and broad technical knowledge of technology, solutions, and service catalogues used by countries.

Additional Information :

• Knowledge of SAFe with at least 5 years working within a SAFe / Agile environment.
• Experience with ITIL framework and ITSM, especially incident and problem management, root cause analysis, outage and crisis management.
• Skills in developing strategies, providing insights, resolving conflicts, and upholding standards.
• Knowledge of Information Security Management, extensive network experience, and familiarity with Banking & Financial Services.
• Vendor evaluation and management experience.

Please note: All recruitment processes comply with applicable local laws and regulations.