Lead: Business Process Engineering

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A dynamic financial institution is seeking a Lead Business Process Engineer to enhance its Client Engagement Centre. The ideal candidate will possess a strong background in business process engineering, leadership experience, and familiarity with Salesforce. This pivotal role involves optimizing business processes and leading a team to achieve operational excellence.

Qualifications

• A background in Business Process Engineering or a related field.
• At least 5 years relevant work experience as a business process engineer.
• 1-2 years of leadership experience, with a natural ability to lead and mentor a team.

Responsibilities

• Drive the transformation and optimization of business processes.
• Ensure seamless integration with technology platforms, including Salesforce.
• Lead a team of Process Analysts and IMI trainees.

Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship Management Skills

Leadership

Education

Grade 12 National Certificate/Vocational

Degree in Engineering, IT, or a related field

Tools

Salesforce

Job description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below.

We appoint energized and motivated people for their potentialandcontinuously look fortalented, driven individualstohelp usinnovate and evolve.That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that.We believe that banking is about enabling peopleto control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put theClient first, act withEnergy andtakeOwnership.And to support people in being their best,our Employee Value Propositionoffersevery value to all team members through cohesive teams, growth opportunities as well asemployee benefitsand savings. We make it a priority toensure that each member of the Capitec team feels welcome, valued, focused, and can grow.

About The Role

We are seeking a dynamic and strategic Lead Business Process Engineer to join our Client Engagement Centre team. This role is pivotal in driving the transformation and optimization of our business processes, ensuring seamless integration with our technology platforms, including Salesforce. You will lead a team of Process Analysts and IMI trainees, focusing on both the "build the bank" and "run the bank" functions.

Our Ideal Candidate

• A background in Business Process Engineering or a related field.
• At least 5 years relevant work experience as a business process engineer
• 1-2 years of leadership experience, with a natural ability to lead and mentor a team.
• Strong strategic thinking and problem-solving skills.
• Attention to detail and a proactive approach to resolving issues.
• Experience with technology delivery and process design.
• Familiarity with Salesforce or similar platforms is a plus.
• Excellent communication and collaboration skills.

Grade 12 National Certificate/Vocational

• A degree in Engineering, IT, or a related field is preferred.

Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship Management Skills

• Leadership

Conditions of Employment

Clear criminal and credit record

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible , all appointments will support the achievement of our employment equity goals

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06