Lead a High-Impact Call Centre Team

RMB; Cape Town; Vor Ort; ZAR 540.000 - 647.000; Vollzeit

Zusammenfassung

DirectAxis in Cape Town is seeking a Call Centre Team Leader to guide a team of agents toward meeting performance targets while delivering exceptional customer service. The role blends sales and customer support, including cross-selling and nurturing client relationships.

The ideal candidate has 4–5 years of team leadership, an NQF Level 6 qualification, FAIS recognition, and can drive cost efficiency and service quality; closing date 4 November 2026.

Qualifikationen

• 4–5 years of experience in Client Services or Call Centre environments with leadership exposure.
• Experience managing teams and people to achieve targets.
• Familiarity with banking products and FAIS requirements is desirable.

Aufgaben

• Lead a team of agents to meet performance targets and deliver exceptional customer satisfaction.
• Balance sales and service, including cross-selling and client relationship management.
• Monitor call quality, handle escalations, and drive campaign performance.

Kenntnisse

Team leadership

Customer service

Call centre

Ausbildung

NQF Level 6

FAIS qualification

Jobbeschreibung

DirectAxis in Cape Town is seeking a Call Centre Team Leader to guide a team of agents toward meeting performance targets while delivering exceptional customer service. The role blends sales and customer support, including cross-selling and nurturing client relationships.

The ideal candidate has 4–5 years of team leadership, an NQF Level 6 qualification, FAIS recognition, and can drive cost efficiency and service quality; closing date 4 November 2026.