LCS Sales Coordinator

Krones Group; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking an LCS Coordinator to enhance customer interactions and streamline the processing of spare parts and orders. This role is pivotal in ensuring timely communication with customers and internal teams, focusing on high-quality responses and efficient operational workflows. The ideal candidate will possess a strong background in Technical Sales and proficiency in tools like SAP and MS Office. Join a dynamic team where your contributions will significantly impact customer satisfaction and operational success. This position offers a unique opportunity to grow within a supportive environment that values proactive participation and professional development.

Qualifications

• 1-4 years of experience in Technical Sales preferred.
• Bachelor's degree in administration is advantageous.

Responsibilities

• Coordinate enquiries, quotations, orders, and invoices for spare parts.
• Keep customers updated on distribution timelines and order statuses.

Skills

Technical Sales

MS Office 2010

SAP applications

CRM skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in administration

Tools

SAP

MS Office

Job description

Job Purpose: The LCS Coordinator is the first point of contact for dedicated customers. The LCS Coordinator contributes to the organisational goals by interacting with customers and Krones internal partners for all matters relating to spare parts, change parts, and retrofits. The focus will be on processing, planning, turnaround times, and quality of response for all enquiries, quotations, and orders. Communication both internally and externally is paramount in this position.

Your Tasks

Job Responsibilities include but are not limited to:

1. Coordinating all enquiries, quotations, orders, and invoices for spare parts and KIC business units.
2. Following up on open quotations with Customers and Krones stakeholders to ascertain the status of potential orders.
3. Technical clarification of all queries before orders are placed, between Customers and Krones stakeholders.
4. Support the LCS PM’s with regards to planning of overhauls and installation dates. All actions from Krones LCS are to be closed out timeously and effectively.
5. Keep Customers and Krones stakeholders updated and informed on the latest status of distribution timelines.
6. Processing all necessary documents accurately and timeously as needed.
7. Follow up with Purchasing and Warehouse departments to ensure delivery timeframes are met.
8. Effectively using the escalation procedure to proactively prevent order delays and customer escalations.
9. Invoice on a weekly basis.
10. Weekly feedback task closure updates on the Billing Due list.
11. Responsibility for tracking SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse.
12. Daily updating of the Customer shutdown tracker, with clear communication to Supply Chain and LCS PM’s.
13. Collaboration, support and Key Account specific requirements to be followed.
14. Proactive participation in personal development along with direct line manager.
15. Monday Service board ticket system maintenance.

Your Profile

Qualification, Experience, Behaviours & Skills:

1. Bachelor’s degree in administration (Advantageous).
2. 1-4 years of work experience in Technical Sales (preferred).
3. MS Office 2010 Package, SAP applications, and CRM skills (preferred).
4. Solutions-oriented and able to work under pressure.
5. Knowledge of the Krones Portfolio.
6. Understanding of imports and logistics (preferred).
7. Ability to work independently and compliant with work processes and procedures.
8. Ability to communicate with Krones international offices - Germany/Africa.
9. Ability to work under pressure.

We Offer

[Details about what the company offers should be included here.]

Your application

If you do not receive a response within two weeks after the closing date, please consider your application unsuccessful.

Krones is an equal opportunity employer and will give preference to previously disadvantaged candidates.