LCS Project Manager

Manpower SA; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in the packaging and beverage industry seeks a Service Manager to oversee customer projects, maintain relationships, and exceed financial targets. The successful candidate will manage technical sales and service interventions while collaborating closely with internal teams. Candidates with a degree in Engineering and experience in a customer-facing technical role are strongly encouraged to apply.

Benefits

Car Allowance

Provident Fund 100% cc

Medical aid 50%

Life cover 100%

Qualifications

• 4 years in Project Management or Project Engineering experience required.
• Technical experience in the Packaging or Beverage industry is advantageous.
• PMP certification is a plus.

Responsibilities

• Build and maintain relationships with customers.
• Manage customer projects including initiation, planning, and execution.
• Promote technical solutions based on customer needs.

Skills

Communication

Relationship Management

Project Management

Technical Sales

Education

National Diploma or Bachelor’s Degree in Engineering

Diploma in Project Management

Tools

SAP

MS Office

Job description

The Service Manager will be responsible for managing LCS Service interventions, meeting customer expectations, and contributing to the financial targets of the LCS Service Business Unit. The role involves building and maintaining customer relationships, promoting technical solutions, and effectively managing projects.
Responsibilities:

• Build and maintain relationships with customers, acting as the first point of contact for the Service Business.
• Maintain professional communication between KSA, KAG, and customers regarding projects.
• Promote and clarify technical solutions to customers based on their needs.
• Manage customer projects, including initiation, planning, execution, monitoring, controlling, and formal close out.
• Ensure timely receipt and quality confirmation of audit and overhaul reports from technicians.
• Attend to Standby Support as per procedure.
• Manage the technical clarification of Audit quotations.
• Plan and scope machine and line overhauls with customer involvement.
• Attend customer SPP meetings and address queries around spare parts, service support, and payment concerns.
• Manage claims and reclamation with customers.
• Handle costing and financial management of LCS related interventions and projects.
• Participate actively with the Field Sales team in generating new LCS Service Business.
• Collaborate with Service Managers and Dispatchers regarding technician allocation and utilization.
• Actively participate in personal development.

Requirements:

• National Diploma or Bachelor’s Degree in Engineering.
• Minimum of 4 years in Project Management or Project Engineering experience.
• Experience in technical sales and customer-facing roles in the packaging or beverage industry.
• SAP experience in project management.
• Proficiency in MS Office (Including MS Projects/Project).
• Strong communication and relationship management skills.
• Technical experience in the Packaging or Beverage industry (Advantageous).
• Working knowledge of the Krones portfolio and Marketing principles (Advantageous).
• Diploma in Project Management, PMP certification etc.

(Advantageous). Car Allowance , Provident Fund 100% cc, Medical aid 50% , Life cover 100% .

Please note only shortlisted candidates will be contacted.

Desired Skills:

• Packaging industry jobs
• FMCG engineering jobs
• Food & Beverage engineering
• Industrial machinery service manager
• Beverage Industry Project Manager