Language Trainer

EXL; Wes-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading global training provider in Cape Town is looking for a Language Trainer to deliver effective training programs in English. The role requires a diploma in English or Teaching, with at least 6 months of training experience. Candidates should have strong presentation skills and a detailed understanding of grammar. This is a full-time position offering an opportunity to impact training quality across BPO and hospitality industries.

Qualifications

• Minimum 6 months experience in delivering English language and soft skills training.
• Detailed knowledge of grammar rules and phonetics.
• Must score C1 in English proficiency.

Responsibilities

• Utilize creative training techniques in various delivery modalities.
• Deliver training to associates and management.
• Monitor and evaluate training programs for quality.

Skills

Effective presentation skills

Facilitation skills

Creative training techniques

Business writing skills

Knowledge of grammar rules

Education

Diploma in English, Teaching or TEFL

Job description

Overview

Language Trainer at EXL City of Cape Town, Western Cape, South Africa

Responsibilities

• Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
• Deliver training to associates, management or the clients.
• Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the training quality is in compliance with predefined parameters (as defined).
• Ensure adherence to established attendance schedules.
• Accountable for Batch attrition/Absenteeism at all times.
• Responsible for accurate maintenance of batch MIS.
• Responsible for conducting voice & written assessments at the HCC.
• LAM/Manager for the purpose of settling issues left unresolved by the Assistant Manager and monthly evaluation of performance.

Qualifications

• Diploma in English, Teaching or TEFL
• Minimum 6 months in delivering English language and soft skills training in BPO/Hospitality, Service and Insurance industry
• Detailed knowledge of grammar rules, sounds, syllable stress, phonetics and effective business writing skills
• Must score C1

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Training

Industries

• Hospitality
• Insurance