L2 Technician | Meridian Services | Gauteng

Managed People Solutions; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A service provider in IT support is seeking a knowledgeable L2 Technician to join their team in Gauteng. The candidate will be responsible for logging faults, providing desktop and server support, and ensuring network connectivity. Required qualifications include Grade 12, A+ and N+ certifications, and three years of experience in a PC support environment. This is an excellent opportunity for individuals who are detail-oriented and committed to delivering high-quality IT support.

Qualifications

• Strong knowledge of IT systems and troubleshooting.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Log all email and verbal faults on the ticket system.
• Provide support on all desktop platforms and servers.
• Monitor network connectivity and support remote devices.

Skills

IT systems understanding

Attention to detail

Customer service

Problem-solving

Time management

Education

Grade 12

A+ Certification

N+ Certification

MSCA Certification

3 years PC support environment

Tools

Microsoft software

Linux

Job description

Overview

Job title: L2 Technician • Meridian Services • Gauteng

Job Location: Gauteng, Johannesburg

Deadline: September 08, 2025

Meridian Services is seeking a knowledgeable and dependable L2 Technician based in Gauteng to strengthen our IT support team. This role requires a strong understanding of IT systems, attention to detail, and a commitment to delivering high-quality service to end users across the business.

Responsibilities

• Receive and ensure all email and verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements.
• Assist both internal and external users during and if required after working hours.
• Escalate calls if necessary.
• Help users maximise their IT investment.
• Guide users to follow best practices when accessing IT infrastructure and information.
• Monitor connectivity between computers branches and devices.
• Provide support on all desktop platforms supported by the Group.
• Provide server support – ad-hock.
• Remote support after hours.
• Provide support on printers, scanners, video conferencing equipment, etc.
• Ensure connectivity to all CCTV cameras for Gauteng and KwaZulu regions.
• Setup phones, tablets and other BYOD devices when requested.
• Escalate any security or potential risk detected on the network.
• Plan and manage all upgrades.
• Ensure that timely checks are made against supplies to ensure that stock is managed and available to mitigate risk.
• Ensure all documentation is kept up to date and communication to business is clear.
• Maintain fixed asset schedule, insurance replacements, Stock movement.
• Provide support and assistance to IT team as required relating to special projects outside the Job Role, ensuring that the Project plan is followed.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

Qualifications and Experience

• Grade 12.
• A+ Certification.
• N+ Certification.
• MSCA Certification.
• 3 years PC support environment.

Beneficial (in addition to above)

• Microsoft Certified Solutions Engineer.
• Linux Foundation Certified System Administrator.
• ICT jobs