L2 Support Technician

60degrees; Randburg; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A technology firm is seeking a proactive Level 2 Support Technician to ensure system performance and security from a remote setting. The ideal candidate possesses a degree in IT, has experience in system monitoring, and excels in communication. Responsibilities include monitoring systems, incident response, and collaborating with engineering teams to optimize performance.

Qualifications

• Proven experience as a Support Technician or similar role.
• Strong grasp of system monitoring and alert configuration.
• Ability to explain technical matters to both technical and non-technical audiences.

Responsibilities

• Monitor system health, performance, and security.
• Configure proactive monitoring tools and alerts.
• Respond to alerts, assess, troubleshoot, and minimize downtime.
• Conduct root cause analysis to prevent recurrences.
• Collaborate with engineering teams to resolve incidents.
• Maintain clear records and communicate with stakeholders.
• Engage in continuous learning in IT.

Skills

System monitoring

Alert configuration

Communication skills

Education

Diploma or bachelor’s degree in IT or computer science

Tools

Elastic Observability (ELK Stack)

JIRA Service Management

AWS Cloud Watch

Azure Insights

Job description

Job Description

Level 2 Technical Support (Gauteng)

Working model : Remote

The opportunity that awaits you :

Our client is looking for a proactive and detail-oriented L2 Support Technician to be the guardian of systems’ performance and security.

If you thrive in fast-paced environments, enjoy solving complex technical puzzles, and love making technology work seamlessly, this role is for you.

You won’t just be reacting to issues — you’ll be preventing them, improving systems, and driving innovation.

Ready to make an impact? Apply now and be part of a team that keeps systems — and success — running smoothly.

Your key responsibilities :

1. Monitor & Protect : Keep a vigilant eye on system health, performance, and security — identify, report, and resolve issues before they become problems.
2. Configure Alerts : Set up proactive monitoring tools and alerts for optimal system performance.
3. Incident Response : Be the first point of contact when alerts strike — assess, troubleshoot, escalate, and minimise downtime.
4. Root Cause Analysis : Dig deep into issues, diagnose the cause, and provide actionable solutions to prevent recurrences.
5. Collaborate : Work closely with engineering teams to address and resolve incidents effectively.
6. Document & Communicate : Maintain clear, accurate records and keep stakeholders informed.
7. Stay Ahead : Keep your skills sharp with continuous learning in the ever-evolving IT space.

Our required expertise :

• Diploma or bachelor’s degree in IT, computer science, related field.
• Proven experience as a Support Technician (or similar role) with a strong grasp of system monitoring and alert configuration.
• Experience with : Elastic Observability (ELK Stack), JIRA Service Management, AWS Cloud Watch, and Azure Insights.
• Exceptional communication skills — you can explain technical matters to both techies and non-techies.