L2 It Technician

Inspired Education Group; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their dynamic IT Operations team in Johannesburg. This role focuses on delivering exceptional IT support to various schools, managing complex technical issues, and ensuring high customer satisfaction. With a commitment to professional development and a collaborative environment, this position offers the opportunity to work on exciting IT projects while enhancing your skills in a supportive atmosphere. Join a forward-thinking organization dedicated to providing world-class education and innovative IT solutions.

Qualifications

• 3+ years of IT support experience required.
• ITIL certification is desirable.

Responsibilities

• Resolve complex IT issues and manage technical projects.
• Install, configure, and upgrade IT equipment and software.

Skills

IT Support

Windows 10/11

Networking

Problem-solving

Communication Skills

Education

Diploma or relevant certification

Tools

IT Service Desk System

Job description

Job Description: Technical Support Engineer (Level 2 Support) - South Africa

Location: Johannesburg, ZA

Inspired Education is the leading global group of premium schools, with a portfolio of private schools in 27 countries across 6 continents. We utilize proven educational practices worldwide, ensuring over 90,000 students receive a world-class education from Kindergarten to Year 13.

Founded by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The group is growing at 20% annually through acquisitions, greenfield expansions, and development of existing schools.

In , Inspired was recognized by Beauhurst as one of the UK's top 10 highest-value private companies.

Our Team

As part of our global standardization initiative, we have reorganized our IT Operations department in South Africa to provide professional and effective IT services. This strategy enhances our competitive edge in the private schooling sector. Our IT teams across countries share best practices and knowledge transfer.

The South African IT support staff will operate in a dynamic environment, providing services onsite and remotely, with support requests managed through the Centralized Service Desk. This role also involves responsibilities for Group IT Projects.

The South African IT Operations team will serve as a central hub within the Group.

Role Summary

The Technical Support Engineers will deliver day-to-day IT support to Inspired Schools in regions including Reddam House and Reddford House. We seek a competent Level 2 Support Engineer responsible for resolving complex issues beyond Level 1 support, managing technical projects related to setup, maintenance, and support of IT systems, and ensuring customer satisfaction.

Key Responsibilities

• Own issues through analysis, implement fixes, and escalate when necessary.
• Record, update, and document requests using the IT Service Desk System.
• Install, configure, and upgrade IT equipment, hardware, and software.
• Resolve incidents with printers, copiers, scanners, and other peripherals.
• Maintain high customer service standards, exhibit flexibility in working hours, and provide necessary support coverage.
• Manage asset registers, perform routine checks, and support backups.
• Configure applications and contribute to IT projects.
• Adhere to relevant policies, procedures, and legislation.

This position reports to the IT Manager of the region.

Qualifications & Experience

• Diploma or relevant certification.
• Minimum 3 years of IT support experience.
• ITIL certification is desirable.
• Advanced knowledge of Windows 10/11, Windows Server, macOS, ChromeOS, Linux, Android, iOS, and common software packages.
• Networking and network administration skills.
• Excellent communication skills, ability to work with technical and non-technical colleagues.
• Strong interpersonal skills, accountability, and problem-solving abilities.

Safeguarding Statement

Inspired Education Group is committed to safeguarding children and young people. All staff and volunteers will undergo background checks before appointment, following safer recruitment practices.