KZA_LCS Tracking Coordinator

Krones Group; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player in the packaging and bottling sector seeks a detail-oriented Order Tracking Coordinator to streamline customer order processes. This role involves coordinating inquiries, updating stakeholders on order statuses, and ensuring timely deliveries. Ideal candidates will possess strong data analysis skills, a tertiary qualification in administration, and expert knowledge of MS Excel. Join a dynamic team dedicated to excellence in customer service and operational efficiency, and contribute to the success of the beverage industry in Sub-Saharan Africa.

Qualifications

• 3+ years of experience in data analysis and administration.
• Expert knowledge in MS Excel and data management.

Responsibilities

• Coordinate order tracking and manage customer inquiries effectively.
• Provide timely updates on order delivery timelines and status.

Skills

Data Analysis

Communication Skills

Organizational Skills

Detail-oriented

Education

Tertiary Qualification in Administration

Data Analytics Qualification/Certification

Degree in Business Administration

Tools

MS Office

Excel

Job description

Krones Southern Africa is in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub-Saharan African region. We strive to provide excellent after sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.

Job Purpose:

To assist with order tracking for customers POs and smoothing internal information gathering for feedback to customers.

Your Tasks

• Coordinating all enquiries regarding order tracking of spare parts, change parts, retrofits and KIC business units.
• Following up on open orders with Customers and Krones stakeholders, to ascertain status of potential orders.
• Support the LCS PMs with regards to order delivery schedules for planning of overhauls and scheduling of installation dates. All actions from Krones LCS are to be closed out timeously and effectively.
• Keep Customers and Krones stakeholders updated and informed on the latest status of order delivery timelines.
• Processing all necessary documents accurately and timeously, as needed.
• Follow up with Purchasing and Warehouse departments to ensure delivery timeframes are met.
• Effectively use the escalation procedure to proactively prevent order delays and customer escalations.
• Provide weekly feedback task closure updates on parts tracking.
• Responsible for the tracking of SL1 shipment to ensure on-time deliveries to Customer site, in collaboration with Warehouse.
• Daily updating of the Customer open order and shutdown tracker, with clear communication to Supply Chain and LCS PMs.
• Collaboration, support, and Key Account specific requirements to be followed.
• Manage the Monday Service board ticket system.

Your Profile

Qualification, Experience:

• Tertiary qualification, preferably in administration and/or data analytics qualification/certification.
• 3+ years’ work experience in data analysis.
• MS Office knowledge – Expert in Excel.

Advantageous:

Degree in Business Admin.

Key Skills:

• Highly organised and systematic.
• Detail-oriented and able to handle large amounts of information.
• Strong communication skills and able to engage with customers.

We Offer

Your application

If you do not receive a response within two weeks after the closing date, please consider your application unsuccessful.

Krones is an equal opportunity employer and will give preference to previously disadvantaged candidates.