KYC Team Lead: AML, Onboarding & Leadership

PwC; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

PwC South Africa Technology & Innovation Centre (SATIC) is seeking an experienced KYC Team Lead to head a team of KYC Analysts delivering AML and client onboarding activities.

The role focuses on workload management, quality, governance, and stakeholder engagement, with daily coaching and performance management in a hybrid working model.

This leadership position requires strong financial crime knowledge and a track record of improving processes.

Qualifications

• 3–5 years' experience leading teams in a delivery-driven environment.
• Background in AML or Financial Crime with regulatory awareness.
• Experience in regulated financial services or professional services.

Responsibilities

• Lead and manage a team of KYC Analysts delivering AML and onboarding activities
• Oversee workload allocation, prioritisation and SLA delivery
• Monitor quality outcomes and drive right-first-time performance
• Manage escalations, risks and stakeholder communications
• Conduct coaching, performance discussions and team development activities
• Analyse operational trends and contribute to continuous improvement initiatives
• Support governance reporting and management information requirements
• Assign AML requests to Analysts and manage daily workload distribution
• Prioritise urgent and high-risk onboarding requests from stakeholders
• Monitor analyst throughput and progress against assigned work
• Ensure AML cases are picked up and progressed within agreed SLAs
• Monitor quality review outcomes and team Right-First-Time metrics
• Provide guidance and support to Analysts
• Review recurring errors and implement corrective actions
• Ensure quality feedback is actioned and documented
• Act as primary escalation point for AML delivery and quality issues
• Manage and track escalations on central trackers
• Liaise with Belfast Client Onboarding team on priorities, risks and delivery issues
• Prepare and lead daily team huddles
• Conduct 1-1 meetings and maintain records
• Provide day-to-day coaching and on-the-job support
• Manage formal performance processes
• Support Analyst development and progression through RTC
• Perform trend analysis on quality, throughput and escalations
• Document actions taken in response to stakeholder feedback
• Support governance pack creation and attend governance meetings
• Contribute to process improvements and operational maturity

Skills

Team leadership

AML

Stakeholder management

Quality assurance

Coaching

Education

Tertiary qualification in Law/Compliance/Risk/Business

Job description

PwC South Africa Technology & Innovation Centre (SATIC) is seeking an experienced KYC Team Lead to head a team of KYC Analysts delivering AML and client onboarding activities.

The role focuses on workload management, quality, governance, and stakeholder engagement, with daily coaching and performance management in a hybrid working model.

This leadership position requires strong financial crime knowledge and a track record of improving processes.