Kyc Officer

Absa Group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial institution is seeking a Customer Onboarding Specialist to spearhead onboarding and remediation activities, ensuring compliance with KYC standards. The role involves processing customer information, addressing potential issues, and collaborating closely with relationship managers. Ideal candidates possess strong regulatory knowledge and excellent communication skills, with a diploma in a business-related field being essential.

Qualifications

• Minimum 1-year relevant experience or equivalent in bank-related experience.
• Good knowledge of KYC and CDD regulations.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Supports end-to-end processing of account opening and maintenance.
• Reviews KYC packs to ensure compliance with regulations.
• Identifies issues and escalates appropriately to avoid delays.

Skills

Knowledge of KYC regulations

Communication skills

Customer relationship management

Education

Diploma in Business Studies

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Spearhead Customer On Boarding & Remediation Activities by:

• Executing the bank’s strategy in respect of Customer On-Boarding, Maintenance & Remediation.
• Reviewing the KYC pack and ensures compliance with the Bank’s minimum requirements for customer on boarding.
• Being the contact person for the RM/Personal Banker/Universal Banker in respect of KYC and customer on boarding requirements.
  
  

Job Description

Key Responsibilities

• Supports the business in the end-to-end processing of account opening and maintenance.
• Receives and process fit account application forms, documents and information required to build the customer KYC file.
• Identifies all potential issues and escalate appropriately to avoid delays in the process.
• Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to capturing and authorizing (as may be appropriate).
• Reviews any adverse information and escalate adverse media to Branches through the Relationship Manager/Personal Banker/ Universal Bank for appropriate review, discounting and sign off.
• Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.
• Proactively spot KYC issues in respect of any request/transaction.
• Ensure that client expectations are set against the defined Service Level Agreements SLAs) and that these SLAs are managed and always met.
• Complies with all policies and procedures required by the bank.
• Perform all other duties as reasonably assigned.
• Ensure all Gap analysis on accounts to be remediated is completed and communicated to RM’s/PB’s/Universal Bankers, receive information and update files and systems.
• Support with regular reporting to Head of Financial Crime in respect of Turn Around Time and adherence to Service Level requirements for customer on boarding.
• Periodically assist line manager to brief the Head of Financial Crime on the control areas of concern within their environment; and agree on action/ remedial actions to improve performance
• Maintains records of all Reputational Risk Forms / PEP / High Risk / Special Customer and Adverse Media approvals obtained.
• Diarize any regular monitoring required as part of on-boarding conditions and initiating related customer reviews where necessary.
• Supports the team in the on-going monitoring of the accounts, by providing guidance in respect of business and transactions.
• Escalate any irregular / non-compliant files to senior management, including Compliance
  
  

Preferred Education

• Diploma in Business Studies or Business Administration or equivalent in any Business-related field.
  
  

Preferred Experience

• Minimum 1-year relevant experience or equivalent of 1 year bank-related experience.
  
  

Knowledge And Skills

• Good knowledge of KYC, CDD regulations and principles - both from a Central Bank of Seychelles perspective as well as from a Group perspective.
• Able to understand customers’ business and the fundamentals of a business structure.
• Able to work under pressure, prioritize tasks and meet deadlines in time-critical environments.
• Good team player and able to work closely with team members as one team to deliver excellent performance.
• Good communication skills and the ability to explain complex models/ concepts in simple terms.
• Adapt and respond to change.
• Prior experience of handling customer KYC, including complex customer types and structures.
• Service-driven and Customer-relationship management skills.
• Understanding of Absa’s governance process.
• Understanding of Absa policies.
• Broad understanding of technology used in customer on-boarding including on-going monitoring and review.
  
  

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)