Kiosk Sales Advisor

abc; Potchefstroom; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking a dynamic Sales Consultant to enhance customer experiences and drive sales. In this role, you will be responsible for providing exceptional service, meeting sales targets, and ensuring the safe keeping of company assets. Your ability to up-sell and resolve customer queries will be key to your success. Join a vibrant team where your contributions will directly impact customer satisfaction and sales performance. If you are passionate about sales and customer service, this opportunity is perfect for you!

Qualifications

• Strong sales-driven mindset with excellent communication skills.
• Ability to work under pressure and meet sales targets.

Responsibilities

• Provide exceptional customer service and meet sales targets.
• Ensure safe keeping of company property and stock control.

Skills

Sales-driven

Problem-solving skills

Fluent English communication

Interpersonal skills

Organizational skills

Ability to multitask

Attention to detail

Ability to work under pressure

Job description

The Sales Consultant focuses on offering superior customer service to all customers, emphasizing selling and up-selling products and ensuring a seamless 'Customer Journey'. A key focus of this role is to reach sales targets and resolve customer queries through product knowledge, research, and troubleshooting. The Sales Consultant is responsible for the safe keeping of all company property and assets, facilitating stock control, processing sales, handling cash, and following all Standard Operating Procedures (SOPs) and policies.

Responsibilities

The primary tasks, functions, and deliverables of the role include, but are not limited to:

• Providing exceptional customer service to all customers, emphasizing selling and up-selling products.
• Meeting and exceeding sales targets.
• Ensuring the safe keeping of all company property at the kiosks/workstation, including computers, laptops, phones, stock, money, equipment, and related resources.
• Adhering to all point of sale (POS) procedures in line with the company's standard operating procedures.
• Facilitating stock control processes, including replenishing stock, conducting stock takes, ensuring safe keeping of stock, preventing stock damage/loss/theft, managing interbranch transfers (IBT), and receiving stock deliveries.
• Handling cash and card sales, processing sales, banking, conducting cash-ups, and managing the float.
• Demonstrating knowledge of the brand, products, services, policies, procedures, and company ethos.
• Maintaining the general housekeeping of the kiosk, ensuring it represents the company's professionalism, product quality, and customer care.

Skills and Competencies

The abilities needed to perform this role effectively include:

• Sales-driven and ability to up-sell
• Goal and target-driven
• Strong problem-solving and troubleshooting skills
• Understanding of sales principles and processes
• Fluent verbal and written English communication skills
• Professional and confident communicator
• Excellent interpersonal skills
• High energy levels
• Patience, tact, diplomacy, and approachability
• Ability to work under pressure and meet deadlines
• Accuracy and attention to detail
• Excellent organizational and time management skills
• Ability to multitask and prioritize
• Ability to merchandise products
• Respect for confidentiality
• Ability to work both independently and as part of a team
• Promotion of the brand and company ethos