Kids Club Associate (Western Cape, Wilderness)

ANEW Hotels & Resorts; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

ANEW Resort Wilderness in George, Western Cape, seeks a caring Kids Club Associate to plan and run age-appropriate activities for children, while ensuring safety and wellbeing. You will supervise kids, lead crafts and games, and maintain strict attendance and safety procedures.

The role requires a Grade 12, strong communication, creativity, and the ability to work flexible hours, including weekends and holidays. A police clearance and background checks are mandatory.

Qualifications

• Grade 12 / Matric certificate completed.
• Clear criminal background check and police clearance required.
• Experience with children in childcare, education, hospitality, or recreation is preferred.
• Excellent communication and interpersonal skills essential.
• Ability to manage stress and maintain safety for children.

Responsibilities

• Supervise and engage children in age-appropriate activities.
• Plan and facilitate games, arts and crafts, and educational activities.
• Ensure the safety and security of all children at all times.
• Maintain attendance records and sign-in/out procedures.
• Monitor behaviour and address concerns professionally.
• Assist with themed events and holiday programs.
• Keep the Kids Club area clean, organized, and stocked with supplies.
• Communicate with parents regarding participation and wellbeing.
• Provide basic first aid when necessary and report incidents.
• Ensure compliance with health, safety and child protection policies.
• Promote activities and encourage guest participation.
• Assist with setup and breakdown of activities and events.

Skills

Child supervision and safety

Creative activity planning

Customer service excellence

Patience and empathy

Teamwork and collaboration

Calm under pressure

Attention to detail

Strong communication

Education

Grade 12 / Matric certificate

Job description

ANEW Resort Wilderness is seeking a caring, enthusiastic and reliable Kids Club Associate to join our team. The successful candidate will be responsible for assisting with the planning and facilitation of fun, engaging and age-appropriate activities for children while ensuring their safety, well-being and overall enjoyment.

The ideal candidate should have a genuine passion for working with children, strong communication and organisational skills, and the creativity to provide memorable experiences for our younger guests. The successful candidate must be able to create a safe, welcoming and inclusive environment while maintaining professional standards and adhering to the resort's child safety and supervision procedures.

Contract Type: Fixed-Term Contract

Strategic Purpose

The Kids Club Associate is responsible for creating a safe, fun, and engaging environment for children participating in the Kids Club program. The role involves supervising children, leading activities, ensuring their safety and well-being, and providing excellent customer service to parents and guests.

Key Responsibilities

• Supervise and engage children in age-appropriate activities.

• Plan and facilitate games, arts and crafts, educational activities, and entertainment programs.

• Ensure the safety and security of all children in the Kids Club at all times.

• Maintain accurate attendance records and sign-in/sign-out procedures.

• Monitor children's behaviour and address any concerns professionally.

• Assist with themed events, holiday programs, and special activities.

• Keep the Kids Club area clean, organized, and fully stocked with supplies.

• Communicate effectively with parents regarding their children's participation and well-being.

• Provide first aid when necessary and report any incidents according to company procedures.

• Ensure compliance with all health, safety, and child protection policies.

• Promote Kids Club activities and encourage guest participation.

• Assist with setup and breakdown of activities and events.

Mandatory Prerequisites

• Clear criminal record (Police Clearance Certificate required).

• No record on the National Sex Offenders Register.

• Must pass a background check and reference verification.

• Demonstrated ability to manage stress and no history of anger management issues.

• Physically and mentally fit to care for children.

Qualifications and Requirements

• Grade 12 / Matric certificate.

• Previous experience working with children in a childcare, education, hospitality, or recreational environment preferred.

• First Aid

• Excellent communication and interpersonal skills.

• Energetic, creative, and enthusiastic personality.

• Ability to work flexible hours, including weekends, public holidays, and school vacation periods.

• Strong organizational and problem-solving skills.

• Clear criminal background check.

Skills and Competencies

• Child supervision and safety awareness.

• Creativity and activity planning.

• Customer service excellence.

• Patience and empathy.

• Teamwork and collaboration.

• Conflict resolution skills.

• Ability to remain calm under pressure.

• Attention to detail.

Key Performance Indicators (KPIs)

• Guest and parent satisfaction scores.

• Compliance with safety and child protection standards.

• Participation levels in Kids Club activities.

• Quality and variety of activities delivered.

• Cleanliness and organization of the Kids Club area.

• Attendance and punctuality.

Working Conditions

• Indoor and outdoor activity environments.

• Regular interaction with children of various ages.

• Standing, walking, and active participation in games and activities for extended periods.

• Weekend, holiday, and peak-season work required.

This position plays a vital role in enhancing the family guest experience by ensuring children enjoy a memorable, safe, and entertaining stay.