Key Contract Manager

Bidvestfacilitiesmanagement; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading company in Facilities Management seeks a senior manager to oversee strategic operations and ensure compliance with contractual requirements. The role involves financial governance, customer engagement, and operational strategy implementation, requiring extensive experience in facilities management and senior leadership.

Qualifications

• 10+ years relevant experience, including 6+ years in FM & maintenance engineering.
• Valid SA Driver's License required.
• Knowledge of OHS Act, ISO 9001, Quality & Risk Management Systems.

Responsibilities

• Ensure compliance with Financial Governance and accurate, timely billing.
• Engage with senior customer groups to ensure strategic alignment.
• Implement operational strategies to support the customer's business environment.

Skills

Facilities Management

Building Maintenance

People Management

Supply Chain

Procurement

Negotiation

Commercial Management

Contract Management

Finance

Law

Auditing

Education

Degree or B-Tech in Engineering

FM Qualification

Management degree (EDP, MBA, or MBL)

Matric (Senior Certificate)

Tools

MS Office Suite

SAP

Job description

ROLE PURPOSE

Takes full accountability to ensure that all strategic, critical & other facilities as defined and contracted by the Customer meet business as well as contractual requirements. Develops the operating model (people, process, system) to deliver services effectively, profitably, and sustainably.

MAIN OUTPUTS

1. Finance:
   • Implement strategies, mechanisms, and guidelines for managing short, medium, and long-term capex budgets for contracts.
   • Support and comply with the FM operational budget (short & medium term).
   • Ensure compliance with Financial Governance and accurate, timely billing.
2. Customer:
   • Engage with senior customer groups to ensure strategic and operational alignment.
   • Implement the customer business plan and ensure customer satisfaction.
   • Map customer expectations and requirements with contractual SLAs and agreements, maintaining continuous communication.
3. Operations:
   • Implement operational strategies, mechanisms, and processes to support the customer's business environment.
   • Apply communication and change management strategies to promote company culture, strategies, and procedures.
   • Align KPIs, reporting, and contract compliance activities.
   • Collaborate with service providers to support service delivery strategies.
   • Implement contract requirements and principles with suppliers (in coordination with Supply Chain).
   • Operationalize service strategies to ensure quality, cost-effectiveness, timeliness, safety, and environmental responsibility.
4. Growth & Development:
   • Implement strategies and culture aligned with customer needs.
   • Regularly assess and develop resource skills and competencies to meet contractual and operational requirements.
   • Adopt industry best practices and new technologies.
5. Governance:
   • Develop strategies and mechanisms to comply with statutory and regulatory requirements.
   • Integrate customer policies into governance, ensuring compliance.
   • Maintain adherence to the Integrated Management System (IMS).

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The applicant must meet the following:

• Degree or B-Tech in Engineering, FM Qualification, or Management degree (EDP, MBA, or MBL advantageous).
• Matric (Senior Certificate).
• Valid SA Driver's License.
• 10+ years relevant experience, including 6+ years in FM & maintenance engineering and senior management roles; CRM & Property Management experience advantageous.
• Knowledge of Facilities Management, Building Maintenance, People Management, Supply Chain, Procurement, Negotiation, Commercial, Contract & Vendor Management, Finance, Law & Auditing.
• Proficiency in MS Office Suite and SAP.
• Knowledge of OHS Act, ISO 9001, Quality & Risk Management Systems.

FUNDAMENTAL COMPETENCIES

• Proactivity & Result orientation
• Deadline-driven & Highly motivated
• Stress tolerance
• Excellent written and oral communication skills
• Supervisory and subordinates' capacity building skills
• Customer focus, negotiation, business acumen, and analytical skills
• Planning, scheduling, and objective setting
• Teamwork, partnering, and relationship building
• Interactive reasoning