Key Accounts Manager - Securedrive

Fidelity Services Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading security services provider seeks a Key Accounts Manager in Durban. The role focuses on achieving sales targets by managing B2B and SME relationships. Candidates should possess a Grade 12 certificate, relevant qualifications, and at least 3 years of sales experience. Strong communication and interpersonal skills are essential. This position offers the opportunity to support strategic planning and enhance customer satisfaction.

Qualifications

• Minimum 3 years of experience in sales.
• Prior experience in telematics is advantageous.

Responsibilities

• Source and acquire new business in B2B and SME.
• Ensure client needs are met and high customer satisfaction is maintained.
• Work closely with support departments to meet performance objectives.

Skills

Excellent verbal and written communication skills

Computer literacy (MS Office, Excel, PowerPoint)

Interpersonal skills

Education

Matric / Grade 12

Relevant qualification/degree

Job description

Job title: Key Accounts Manager - Securedrive

Job Location: KwaZulu-Natal, Durban

Deadline: August 12, 2025

Overall purpose of the job:

The main objective of the Key Account Manager is to achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

Duties & Responsibilities:

• Source and acquire new business in B2B and SME through an ongoing prospecting plan.
• Generate business in the assigned accounts as well as attain new accounts for the business in line with targets set from time to time.
• Ensure client’s needs and expectations are met by the business.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to determine how best to service and motivate accounts to stay with the business and create new customer relationships.
• Ensure profitable sales volume and strategic objective targets are met.
• Assess, clarify, and validate consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that meet the business’s standards.
• Work closely with the customer support and resource management departments to meet customer performance objectives and expectations through cross-functional efforts.
• Regular follow-up of orders.
• Assist with timely collections of outstanding invoices.
• Develop budgets.
• Manage issues that may arise with internal and external customers.
• Help develop initiatives to increase customer satisfaction and retention.
• Assist management with company-wide strategic planning.
• Ensure work is executed according to company policies and procedures.
• Prepare detailed proposals/quotes based on each consumer’s requirements.

Minimum qualifications and experience:

• Matric / Grade 12.
• Relevant qualification/degree is advantageous.
• Minimum 3 years of experience.
• Excellent verbal and written communication skills.
• Computer literate (MS Office, Excel, PowerPoint).
• Great interpersonal skills.
• Prior experience in telematics is advantageous.

Attributes:

• Action-oriented.
• Time management.
• Planning and organizing.
• Attention to detail.
• Problem solving.
• Analytical skills.

Deadline: August 11, 2025

This job posting appears to be active and relevant.