Key Accounts Manager

Bt Group; Gauteng; On-site; ZAR 60,000 - 100,000; Full time

Job summary

Join a global leader in secure connectivity and collaboration platforms, where you will drive substantial sales growth in the mining sector. This role focuses on building strong client relationships, managing sales pipelines, and delivering innovative solutions that meet customer needs. With a commitment to diversity and inclusion, this forward-thinking company encourages applications from all backgrounds. You'll be part of a collaborative environment that values your contributions and supports your professional growth. If you have a strong sales background and a passion for customer satisfaction, this opportunity is perfect for you.

Qualifications

• 10+ years in relationship management and direct sales.
• Proven track record in achieving sales targets in major accounts.

Responsibilities

• Plan and deliver strong sales growth across the global GS portfolio.
• Manage senior client relationships to ensure long-term profitability.

Skills

Mining industry experience

Network Architecture

Project Management

Mining Health and Safety

Customer relationship management

Sales pipeline building

Influencing skills

Creative problem-solving

Tools

Salesforce

Job description

Why this job matters: The role holder is responsible for planning and delivering substantial sales growth.

Responsible for client engagement relating to existing and new business, including client satisfaction.

The role holder is expected to deliver growth with new sales covering existing accounts, focusing on incremental sales margin (ICGM) & revenue, driving value activities, and pipeline growth.

What I'll be doing – your accountabilities:

1. Plan and deliver strong sales growth across the global GS portfolio, including industry propositions.
2. Keep sales records current and accurate in Salesforce.
3. Actively manage senior client relationships to ensure long-term profitable and growing business, with high customer satisfaction. Collaborate with the organization to deliver profitable sales.
4. Plan and deliver new and substantial sales growth in your accounts.
5. Lead interface with clients for sales opportunities, focusing on the OT space.
6. Define account plans, identify whitespace opportunities, and sell profitable GS solutions.
7. Manage customer relationships and ensure end-to-end customer satisfaction.
8. Generate revenue and achieve ICGM targets in the account.

Key decisions include:

• Account revenue and ICGM targets
• Customer sales strategy
• Pursuit of profitable account opportunities
• Customer relationship management and profitability
• Escalation points for customers
• Commercial and ethical risk management
• Coordination with Business Management and Commercial teams

Connected leader behaviors:

• Customer champion: Understand customer needs and create excellent experiences.
• Solution-focused: Overcome obstacles to find ethical solutions.
• Deliver ambitious goals and timelines.
• Commercial thinker: Generate ideas, insights, and propositions benefiting the business.
• Understand market and commercial drivers.

Skills required:

• Mandatory: Mining industry experience, proficiency in Network Architecture & Project Management, understanding of Mining Health and Safety, Contractors pack, and compliance with regulators for Private LTE / 5G solutions.
• Customer relationship management up to C-level.
• Strong sales background: pipeline building, opportunity qualification, deal management, business case creation, closing, and handover.
• Excellent influencing and commercial skills.
• Experience working in a matrixed environment with virtual global teams.
• Minimum 10+ years in relationship management and direct sales, with a proven track record at senior levels.
• Experience in delivering/exceeding sales targets in major enterprise accounts.
• Ability to develop and execute account plans.
• Creative problem-solving across geographies and cultures (preferred).

Additional knowledge areas include OT infrastructure, networking, telecommunications, project management, and related technologies.

About BT: A global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers, committed to diversity, inclusion, and social impact. We value difference, foster innovation, and support digital skills development.

Note: Flexible working arrangements are encouraged. We are committed to diversity and encourage applications from all backgrounds, even if your experience doesn't match every qualification exactly.