Key Accounts Manager

Our global logistics client is seeking a highly driven and innovative Key Accounts Manager to join their exceptional team at thfice in Kwa-Zulu Natal.

Position Info:

Duties and Responsibilities

The successful applicant will be responsible for, but not limited to:

Client Satisfaction:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing clients by proposing solutions to meet their objectives.
• Serve as a communication link between key customers and internal teams.
• Act as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits.
• Forecast and track key account metrics.
• Execute prospecting sales activities, including setting up appointments.

General Responsibilities:

• Ensure client satisfaction and retention.
• Drive revenue growth.
• Develop and execute strategic account plans.
• Identify and manage potential risks within key accounts.
• Collaborate with internal teams.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Continuously improve performance and approaches.
• Provide innovative, tailored solutions addressing client needs.
• Keep clients informed about industry trends and competitors, providing valuable insights.

Requirements

We invite applications from candidates who meet the following minimum criteria:

Qualification:

• Matric with computer literacy.
• Bachelor's degree in Business Administration, Marketing, or related field.

Experience:

• 3-5 years of relevant experience.

Required Skills:

• Excellent communication and computer literacy skills.
• Client service orientation.
• Leadership qualities.
• Strategic thinking.
• Decision-making abilities.
• Analytical skills.
• Ability to collaborate across departments and with external clients and suppliers.
• Results and deadline-driven mindset.
• Ability to build trust and good working relationships with teams.
• Detail-oriented and analytical.

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