Key Accounts Manager

Recruitment Matters; Boksburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage customer relationships in the distribution sector. This role involves analyzing business trends, maintaining client records, and ensuring satisfaction through effective communication. With a focus on 3PL distribution, the ideal candidate will possess strong client management skills and a deep understanding of logistics and supply chain practices. This position offers a dynamic work environment where innovation and ownership are valued, making it an exciting opportunity for those looking to make a significant impact in the industry.

Qualifications

• Minimum 10 years’ experience in a distribution environment.
• At least 3 years’ experience in international freight management.

Responsibilities

• Manage customer relationships and expectations proactively.
• Analyze and report on distribution business monthly.
• Maintain accurate and updated client records.

Skills

Import/Export Procedures

Client Relationship Management

Communication Skills

Analytical Skills

Networking Skills

Ability to Work Under Pressure

Education

Diploma in Logistics

Degree in Supply Chain Management

Degree in Marketing Management

Job description

Job Responsibilities

1. Manage customer relationships and expectations proactively, focusing on 3PL distribution and other business units, in line with contractual agreements.
2. Manage distribution partners according to SLA and commercial frameworks.
3. Identify new opportunities within existing client base to expand 3PL distribution services.

Data Analysis

1. Analyze and report on distribution business monthly to identify emerging trends.
2. Communicate potential risks or changes to the National KAM promptly.
3. Engage with 8 customers and suppliers weekly.
4. Conduct monthly check-ins with the National KAM regarding customer engagements.

Database Quality

1. Maintain accurate and updated client records, including contact details and revenue projections.
2. Establish effective communication to enhance customer satisfaction and retention.

Skills

• Understanding of import/export procedures and Incoterms.
• Strong client relationship management and communication skills.
• Willingness to learn new skills.
• Ability to work under pressure, meet deadlines, and work independently or in a team.
• Strong analytical and networking skills.

Qualifications

• Minimum 10 years’ experience in a distribution environment.
• At least 3 years’ experience in international freight management.
• Diploma or Degree in Logistics, Supply Chain, or Marketing Management.
• Thorough understanding of 3PL distribution practices.
• Valid driver’s license and own vehicle.
• Ability to present 3PL services professionally.
• Ownership, dedication, and innovation are essential.
• Knowledge of road networks at national and regional levels.