Key Accounts Customer Service Rep

Time Personnel; Cape Town; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Key Accounts Customer Service Representative to enhance client relationships in Cape Town. This role demands a customer-first ethos and a strategic mindset to manage key accounts effectively. With 3-5 years of relevant experience, you will thrive in a supportive environment that values fun and teamwork. You will be responsible for ensuring superior service standards, engaging with clients, and implementing growth plans. If you are driven, resilient, and have a knack for communication, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in key account management.
• Knowledge of the food and beverage industry is advantageous.

Responsibilities

• Ensure superior service standards are maintained.
• Build and maintain client relationships with continuous feedback.
• Conduct market research and prepare sales reports.

Skills

Key Account Management

Customer Service Operations Improvement

Communication Skills

Team Leadership

Strategic Thinking

Resilience Under Pressure

Education

Matric

Tertiary Qualification in Business Management

Job description

Key Accounts Customer Service Representative – Cape Town

Is your forte spending time in front of your clients, leading operations and strengthening existing relationships?

Our national client, a leader in quality products and services in the food and beverage industry, requires a “customer first” ethos to manage their Cape Town region of customers.

If you have 3–5 years of sales repping experience and customer management skills, this will be a fun, passionate, and supportive environment to work in.

Requirements:

• Matric, Tertiary qualification in business management – advantageous
• 3–5 years’ experience in key account management development
• Knowledge of the food and beverage industry or the coffee sector – advantageous
• Experience in improving customer service operations
• People-first ethos
• Strategic long-term thinker
• Ability to work under pressure and demonstrate strong resilience
• Exceptional communication skills, both written and verbal
• Ability to lead and influence a team
• Client-centered, committed, professional
• Passion, fun, and supportive attitude
• Valid driver’s license and own reliable transport

Duties and Responsibilities:

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment, and education of the team
• Build and maintain client relationships, with continuous feedback and improvements
• Plan and implement new installations
• Client promotion and event coordination
• Formulate and execute growth plans, penetrate new markets, and expand existing business
• Develop area-specific sales pitches
• Conduct continuous market research and trend analysis
• Prepare and present sales reports and forecasts aligned with targets
• Implement procedures and controls for smooth daily operations
• Manage stock, invoicing, and deliveries accurately
• Ensure training and audits are completed to standard, and support team development and technical callouts