Key Account Manager Ssa

Mondia Group; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to lead business development efforts through exceptional customer-centric service. This role involves driving results through effective teamwork, managing revenue forecasts, and nurturing relationships with key clients. The ideal candidate will possess strong analytical skills and a proven track record in digital technology, alongside excellent communication abilities. Join a forward-thinking company that values innovation and offers opportunities for growth and development in a vibrant work environment.

Benefits

Pension Fund

Medical Aid

Qualifications

• 4+ years experience as an Account Manager in digital tech.
• Ability to influence and articulate value propositions effectively.

Responsibilities

• Drive business development through customer-centric service delivery.
• Collaborate with internal teams to implement profitable solutions.

Skills

Customer-Centric Service Delivery

Revenue Management

Relationship Building

Strong Analytical Skills

Communication Skills

Problem Solving

Education

Degree in Marketing Management

Degree in Digital Communication

Tools

Microsoft Office Suite

Salesforce

Job description

To drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.

Requirements

• Development and implement a customer-centric business development strategy
• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
• Lead the service team in delivering excellence in customer-centric service
• Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
• Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
• Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
• Working with Marketing team at both Mondia and Telco to successfully launch digital marketing campaigns
• Ability to travel regionally and internationally as and when required
  
  
  

Core Competencies

Excellent knowledge of the Telecom Operator landscape

Strong communication skills with a client-centric approach to solution-selling

Ability to influence and effectively articulate a value proposition

A proven track record of structuring and managing complex negotiations to successful closure and execution

Strong Analytical Skills And Previous Experience With Revenue Forecasting

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Salesforce

Behavioral Skills

Attention to Details

Accountability and Ownership

Good organisational and time management skills

Self-motivation

Relationship Building

Flexibility

Problem Solving

Balanced Decision-Making

Planning and Organizing

Cultural Awareness

Stress Management

Leadership

Technical Competencies/Skills

Strong understanding of MS Office

Education

Degree in Marketing Management and/or Digital Communication

Experience

Minimum of 4 years working experience in digital tech with proven track record as Account Manager (ideally within a Technology Content & Information service provider)

Benefits

Pension Fund

Medical Aid