Key Account Manager - South Africa

Philips; Johannesburg; On-site; ZAR 700,000 - 950,000; Full time

Job summary

Philips is seeking a Key Account Manager in Johannesburg responsible for developing sales and managing relationships within major retail channels. The role involves strategic planning, collaboration across teams, and a focus on customer satisfaction and account growth.

Qualifications

• In-depth knowledge of sales, marketing, logistics, and finance.
• Experience in Account Management with a strong focus on relationships.
• Knowledge of industry processes and competitive landscape.

Responsibilities

• Develop and maintain long-term relationships to maximize value.
• Coordinate efforts with marketing and supply chain teams.
• Analyze sales data and market trends for strategic decisions.

Skills

Account Management

Negotiation

Problem Solving

Lean

Job description

Job Title: Key Account Manager

Job description:

Job title: Key Account Manager - South Africa

In this role, you have the opportunity to: be responsible for developing and optimizing sales for Philips Personal Health (Male Grooming, Beauty, Oral Health Care, and Mother & Childcare) within major retail channels, including hypermarkets, distributors, and e-commerce. You will represent Philips in these accounts and act as an internal champion. You are expected to understand customer strategies deeply and define account strategies that drive profitable growth for Philips, managing the execution of key promotions to boost sell-out. The goal is to maximize the value of the short- and long-term business within these accounts for Philips.

Your role includes:

• Developing and maintaining long-term, productive relationships to maximize value (top and bottom line) based on customer strategies, external trends, and market insights.
• Coordinating efforts with Marketing, Order Desk, and Supply Chain teams.
• Aligning the Account Strategy with customer priorities and driving sales plans to meet growth targets, leveraging the Joint Business Planning model.
• Driving continuous improvement through Lean practices.
• Maintaining and growing sales and market share via trade promotions, partnerships, distribution, and shelf management.

Job overview:

• Manage relationships within key accounts.
• Coordinate Philips' efforts to maximize sales output.
• Translate business plans into a 2-3 year strategic plan with clear targets and actions.
• Implement operational plans for sales, marketing, and other techniques for key accounts.
• Create and execute action programs to enhance Philips' performance.
• Participate in regional teams to align product offerings and market approaches.
• Analyze sales data, market trends, and competition for strategic decisions.
• Influence multidisciplinary teams to meet customer expectations.
• Understand local needs, production, and ramp-up/down plans.
• Drive improvement processes to ensure customer satisfaction.
• Possess in-depth knowledge of sales, marketing, logistics, and finance.
• Develop expert knowledge of company products/services.
• Engage with senior management on strategic matters, requiring tact and relationship management skills.

You're the right fit if you have:

Skills: Account Management, Negotiation, Problem Solving, Lean

Knowledge: Portfolio, Industry, Competitive Landscape, Processes & Tools

Future Fit: Solution Knowledge, Co-Create Methodologies

Customer Focus: Customer Orientation, Financial Acumen, Strategic Thinking, Business Insights, Stakeholder Management

Results Orientation: Planning, Accountability, Results-Driven

People Skills: Networking, Collaboration, Communication, Persuasion

Self-awareness: Trust Building, Adaptability

About Philips:

We are a health technology company committed to accessible healthcare for all. Learn more about our business, history, and purpose. If interested, apply even if you lack some experience; you might be the right fit. Discover our culture of impact.