Key Account Manager - Saas

Dsl Telecom; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a tech-savvy Key Account Manager to join their software department. This role is pivotal for the growth strategy, working closely with key customers to maximize their use of ZOHO. The ideal candidate will engage with clients, develop strategies to expand the customer base, and ensure excellent customer experiences. With hands-on learning opportunities and exposure to diverse projects, this position offers a supportive environment for skill development and career growth. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Benefits

Hands-on experience

Skill development opportunities

Exposure to diverse clients

Valuable industry connections

Qualifications

• Minimum 2 years in software support, with at least 2 years in SaaS.
• Proven ability to support application or internet-based customers.

Responsibilities

• Proactively address customer needs with personalized onboarding and training.
• Collaborate with Sales, Marketing, and Product teams for excellent customer experiences.

Skills

Analytical Skills

Effective Communication

Customer Engagement

Problem Solving

Education

Degree in Communications

Degree in Business

Degree in Marketing

Tools

ZOHO

Job description

Somerset West, South Africa | Posted on 14 / 04 /

We are looking for a tech-savvy Key Account Manager to join our software department.

Your role will be crucial to our growth strategy, working closely with key customers to maximize their use of ZOHO. Successful candidates should be social, analytical, quick learners, and effective communicators.

The ideal candidate will engage with customers, maximize value, and develop strategies to expand our customer base.

About DSL Telecom

DSL Telecom specializes in high-demand technology products including Internet, Voice, and Cloud Services. We are the largest Vox business partner in South Africa, the leading post-paid Telkom dealer nationwide, and the first and largest Zoho partner in Sub-Saharan Africa. Our achievements have earned us numerous awards, and our position in high-growth industries offers vast opportunities for growth for both the company and the right candidate.

What’s In It for You

• Hands-on experience and learning opportunities from industry leaders
• Proficiency in one of the top SaaS platforms
• A supportive environment for skill development and career growth
• Exposure to diverse clients and projects
• Valuable industry connections and skills in technology sectors

Responsibilities

• Proactively address customer needs with personalized onboarding, training, and tailored solutions
• Coach customers to become proficient in Zoho products, fostering independence and success
• Collaborate with Sales, Marketing, and Product teams to ensure excellent customer experiences and gather feedback for improvements
• Engage with customers via travel, phone, email, and onsite visits to understand their needs and optimize their use of Zoho
• Stay updated on SaaS industry best practices, trends, and obtain relevant certifications

Requirements

• Degree in Communications, Business, Marketing, or related field, or equivalent qualification
• Minimum 2 years in software support, with at least 2 years in SaaS
• Experience in account management, customer satisfaction, adoption, and retention
• Proven ability to support application or internet-based customers and manage multiple systems
• Excellent communication skills, positive attitude, leadership qualities, and passion for learning and teaching

Additional Details

Candidates must be based in or near Somerset West and be available to work regularly from our office. A valid driver’s license and access to a car are required for travel to customer sites. We value collaboration, innovation, and hard work in our team.

If you're ready to make an impact in the software industry, we look forward to hearing from you!