Key Account Manager - Public Sector -Gauteng, Johannesburg

Job Description: The Key Account Manager (KAM) for Public Sector will be responsible for partnering with customers in the public sector on strategies, stakeholder engagement, and activities aimed at improving access to the Organon portfolio within their region of responsibility. The KAM responsibilities include building and managing key stakeholder relationships and executing activities within their region, identifying opportunities to improve access to the Organon portfolio, and collaborating with stakeholders to enhance access to Organon portfolio, including family planning services within government institutions.

In addition, the KAM will seek opportunities for strategic partnerships, develop and implement plans to realize these opportunities, and successfully build a strong footprint for Organon in their region. The KAM will interact with local and regional teams to support access, strategies, and opportunities to positively impact the lives of women and their families in South Africa.

Key Responsibilities

1. Identify and define account goals and align the needs with overall Organon Africa Access business priorities for the year.
2. Identify Key Account Stakeholders and develop customer-specific plans, implementing tactics and actions required to achieve goals for each account in their region within outlined timelines.
3. Account mapping and tiering for prioritization and development of account-specific action plans.
4. Understand the decision-making, logistical, tendering, and contracting processes within the public sector.
5. Stakeholder mapping and optimum engagement to create value for the stakeholders and Organon.
6. Develop a robust stakeholder engagement plan and collaborate with CFT on all relevant aspects.
7. Foster a positive, trustworthy, and constructive relationship with the key stakeholders and decision makers in-country.
8. Translate business priorities into time-framed action plans.
9. Implement effective, purposeful, and concise communications linked to the ORGANON value proposition for the key account based on shared interests.
10. Work closely with relevant internal CFT and external stakeholders to achieve aspirations of Africa Access business.
11. Collaborate with Tender lead to negotiate tenders and contracts.
12. Manage sales process, PPQs, and RFQ to ensure fulfillment.
13. Collaborate with customer service and supply chain team to manage supply compliance.
14. Conduct all business activities in compliance with company policies and standards.

Skills / Capabilities

1. Business-oriented, self-motivated, and self-driven.
2. Ability to work autonomously and as part of a team.
3. Strong ability to build relationships with external stakeholders such as policymakers, partners, payers, KDMs, KOLs, and internal stakeholders across all levels.
4. High sense of responsibility and ability to work under stringent timelines effectively and efficiently.
5. Effective communication, professional level in English, both oral and written.
6. Accountable, ethical, and trustworthy.
7. Energize and inspire others to higher levels of effort and performance.
8. Ability to translate Organon's mission to external stakeholders and build advocacy for Africa Access internally.
9. Foster collaboration to achieve business objectives.
10. Resilience and adaptability.
11. Innovative, creative, and driven for results.
12. Interpersonal skills and customer centricity.
13. Managing complexity, problem-solving, and decision-making.

Travel

Up to 80% of the time

Experience

Minimum 3 years' work experience in the pharmaceutical industry and/or public sector with a clear and demonstrated track record of success. At least 2 years of experience in the public sector preferred. Experience in customer negotiations, i.e., tenders, buy-outs, contracts, PTC committee engagement, etc. Robust understanding of the SA Public Healthcare system, market dynamics, key policies, and supply chain.

Education

Minimum Bachelor's degree or equivalent tertiary qualification preferred in Life Science, Public Health, or commercial. A postgraduate qualification in Business/Commercial will provide an added advantage.