Key Account Manager - Online Payments | Jhb South

Salesworx Recruitment (Pty) Ltd; Alberton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading fintech company is seeking an experienced Key Account Manager or Merchant Growth Manager to drive merchant engagement and success. This role focuses on activating and nurturing relationships with merchants, utilizing a proprietary product stack to enhance outcomes. Candidates should possess solid sales and customer success experience, preferably in the fintech or retail sectors, and be comfortable in a remote working environment.

Benefits

Annual salary increase after 12 months

17 days leave

Group Life cover

Discovery Vitality

Study assistance

Crèche & pre-school allowance

Quarterly social events

Qualifications

• Solid experience in sales, customer success, and marketing.
• Fintech experience preferred.
• Ability to work remotely and drive online engagement.

Responsibilities

• Activate, educate, and expand merchant relationships.
• Conduct quarterly business reviews with data insights.
• Manage escalations and accountability for your portfolio.

Skills

Sales

Customer Success

Marketing

Business Acumen

Strategic Thinking

Accountability

Proactive Engagement

Tools

Zoho

Campaign Manager

QuickSights

Job description

Our Client is a South African fintech company, pioneering the future of payments. They are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds! They build products that make payments personal and rewarding for customers and merchants alike.

Our Clients are looking for an experienced Key Account Manager or Merchant Growth Manager with demonstrated sales, customer success, and marketing experience at an intermediate level. Previous experience in the hospitality/retail, fintech, and corporate space will be advantageous.

We are seeking sales talent to grow existing clients. You will step in once the Merchant Acquisition Specialist (Sales Rep) has secured a merchant. Your role is to activate, educate, and expand that relationship through the company's proprietary product stack.

You will act as a trusted advisor to merchants, a regional commercial strategist, and ensure each merchant achieves results and continues to grow. Key responsibilities include:

1. Post-Onboarding Activation
2. Taking full ownership of new merchants post-onboarding
3. Ensuring QR placements, acquiring channels (POS, PED, eCommerce) are set up and functional
4. Defining activation objectives and deploying relevant tools (vouchers, incentives, pre-qualification)
5. Migrating merchants to paid plans where applicable
6. Identifying upsell and cross-sell opportunities within the product stack
7. Tailoring strategies based on merchant vertical, performance, and seasonality
8. Reactivating dormant or underperforming merchants
9. Building relationships with store staff to understand needs and execute plans
10. Conducting quarterly business reviews with data insights
11. Managing escalations and accountability for your portfolio
12. Partnering with regional teams for campaigns and activations
13. Collaborating with operations and product teams to resolve issues
14. Providing merchant feedback for product and messaging improvements
15. Tracking and reporting merchant activity weekly
16. Maintaining merchant notes and next steps in QuickSights and Zoho
17. Forecasting growth targets and flagging churn risks

This company operates remotely, with occasional in-person meetings. Preference is given to candidates residing in Johannesburg South.

Requirements

• Solid experience in sales, customer success, and marketing
• Fintech experience preferred
• Strong business acumen and knowledge of payment products
• Ability to interact with merchants, especially in retail/hospitality
• Familiarity with local retail and business offerings
• Ability to work remotely and drive online engagement
• Strategic thinking focused on growth
• Trusted advisor mindset
• Accountability and performance-driven
• Comfort working across marketing, product, and operations
• Proactive and responsive
• Fluent in reporting and CRM tools (Zoho, Campaign Manager, QuickSights)

Benefits

• Salary: R25,000 – R35,000 per month, depending on experience
• Annual salary increase after 12 months
• 17 days leave, accruing at South African rates
• Group Life cover
• Discovery Vitality
• Study assistance: 100% for courses <6 months, 50% for longer courses leading to certification
• Crèche & pre-school allowance (R800 per child under 4, R400 per child under 6)
• Quarterly social events