Key Account Manager - Online Payments | Jhb North

Salesworx; Randburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading South African fintech company is seeking an experienced Key Account Manager to enhance growth and success for merchants. Applicants should be highly skilled in sales, customer success, and marketing, possessing strong business acumen. The role involves post-onboarding activation, strategic account management, and collaborative efforts across teams. It offers a competitive salary and benefits, including annual increases and extensive leave.

Benefits

17 days leave

Group life cover

Discovery Vitality

Study assistance

Crèche & pre-school allowance

Qualifications

• Solid experience in sales, customer success, and marketing.
• Strong business acumen and knowledge of payment products.
• Ability to work remotely and engage actively in online environments.

Responsibilities

• Activate and expand relationships with merchants post-onboarding.
• Build deep relationships and conduct quarterly reviews.
• Track merchant growth activity and report weekly.

Skills

Sales

Customer Success

Marketing

Strategic Thinking

Business Acumen

Fluent in Reporting

Familiarity with CRM Tools

Proactive Engagement

Tools

Zoho

Campaign Manager

QuickSights

Job description

Our Client is a South African fintech company, pioneering the future of payments. They are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks, and nerds! They build products that make payments personal and rewarding for customers and merchants alike.

Our Clients are looking for an experienced Key Account Manager or Merchant Growth Manager with demonstrated sales, customer success, and marketing experience at an intermediate level. Previous experience in the hospitality, retail, fintech, and corporate space will be advantageous.

We are seeking sales talent to grow existing clients. You will step in once the Merchant Acquisition Specialist (Sales Rep) has secured a merchant. Your role is to:

• Activate, educate, and expand the relationship through the company's proprietary product stack.
• Act as a trusted advisor to merchants, ensuring they achieve results and continue growing.

1. Post-Onboarding Activation

• Take ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
• Ensure setup of QR placements, acquiring channels (POS, PED, eCommerce), and that collateral is live and functional.
• Define activation objectives with merchants and deploy relevant tools (vouchers, incentives, pre-qualification).
• Migrate merchants from the free Basic plan to the paid Engagement Plan when applicable.

Identify upsell and cross-sell opportunities focusing on acquiring new customers, repeat usage, and increasing customer value. Tailor strategies based on merchant vertical, performance, and seasonality. Proactively engage dormant, underperforming, or growth-eligible merchants for reactivation.

3. Strategic Account Management

• Build deep relationships with store owners, managers, and operational staff.
• Conduct quarterly business reviews with data-driven insights and growth plans.
• Be the single point of escalation and accountability for your portfolio.

4. Cross-Functional Collaboration

• Partner with Regional Growth Activators for merchant campaigns and regional events.
• Work with Operations and Product teams to resolve onboarding issues, training gaps, or feature requests.
• Provide feedback to improve products and messaging.

5. QuickSights & Zoho Discipline

• Track and report merchant growth activity and product uptake weekly.
• Maintain merchant notes and next steps in QuickSights and Zoho.
• Forecast growth targets and flag churn risks for intervention.

This company is a remote organization; however, employees may be required to meet at a designated location occasionally. Preference will be given to candidates residing in Johannesburg North.

Requirements

• Solid experience in sales, customer success, and marketing.
• Fintech experience preferred.
• Strong business acumen and knowledge of payment products.
• Ability to interact with merchants and understanding of the retail/hospitality industry.
• Familiarity with local retail and business offerings.
• Ability to work remotely and drive active participation in an online environment.
• Strategic thinking focused on growth.
• Trusted advisor mindset.
• Accountability and performance-driven.
• Comfortable working across marketing, product, and operations.
• Proactive and responsive.
• Fluent in reporting and CRM tools (Zoho, Campaign Manager, QuickSights).
• Salary: R25 000 – R35 000 per month, depending on experience.
• Annual increase after 12 months.
• 17 days leave, group life cover, Discovery Vitality, study assistance, and crèche & pre-school allowance.